Global Customer Support Executive - C1/B2 Level

Movate; Chennai District; On-site; INR 300,000 - 450,000; Full time

Job summary

Movate Technologies is seeking a Technical Support Engineer for the International Voice Process in Chennai. This role requires night shift availability and offers a CTC of 3 LPA to 4.5 LPA.

A bachelor’s degree is the minimum educational requirement, with 6 months to 2 years of experience preferred. The candidate will respond to technical inquiries, educate customers on installations, troubleshoot issues, and aim for first-call resolution.

Qualifications

• Respond promptly, courteously, and knowledgeably to technical support inquiries.
• Provide top-tier support with a goal of first call resolution.
• Educate customers on system installation/use and assist in troubleshooting.
• Outbound calls to current customers to address issues when needed.

Responsibilities

• Respond promptly to technical support inquiries with professionalism.
• Deliver first-contact resolution and customer education for installations.
• Troubleshoot technical issues and guide customers through solutions.
• Utilize prior support experience to ensure customer success and happiness.
• Proactively address concerns and follow up as needed.
• Handle outbound calls to resolve issues for existing customers.

Skills

Customer Support

Technical Troubleshooting

First Call Resolution

Night Shift Availability

Education

Bachelor's Degree

Job description

Greetings from Movate Technologies (formerly CSS Corp)!

Job Description

Position : Technical Support Engineer – International Voice Process

Location : Ground Floor, Ambit IT Park, No. 32A & B, Ambit Road, Ambattur Industrial Estate, Chennai, Tamil Nadu — 600058, India

Shift : Night Shift

Weekly Off : Rotational Weekdays

Experienced Required : Minimum 6 months to 2 Years

Responsibilities

• Respond promptly, courteously, and knowledgeably to technical support inquiries
• Provide top-tier support to all customers with a goal of first call resolution
• Educate customers on system installation/use, and assist in troubleshooting
• Utilize prior customer support experience to enable customer success and happiness
• Use problem-solving skills to solve customer issues and address concerns
• Outbound calls to current customers to address issues, when needed

Notice Period : Immediate Joiner/15 Days

Educational Qualification: Any Bachelor’s Degree

CTC: 3 LPA to 4.5 LPA

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