Openings for Inbound Sales & Technical Voice Process - Chennai/Night Shift

Movate; Chennai District; On-site; INR 300,000 - 550,000; Full time

Job summary

Movate Technologies invites applications for an Inbound Sales & Technical Support Engineer International Voice Process in Ambattur, Chennai. The role requires handling inbound sales calls and chats, delivering expert product guidance, and providing cross-sell opportunities while ensuring high customer satisfaction.

Night shifts with rotational weekly offs are part of the schedule. The ideal candidate has a bachelor’s degree and is comfortable providing both pre-sales and post-sales support,

Qualifications

• Bachelor’s degree or higher accepted.
• Good communication and customer handling skills.
• Willingness to work night shifts and in a target-driven environment.

Responsibilities

• Handle incoming sales calls and chats to promote products/services.
• Provide pre-sale and post-sale guidance to customers and resolve issues.
• Cross-sell and up-sell to existing customers where appropriate.
• Deliver high customer satisfaction through first-call resolution and accurate information.
• Assist with technical support inquiries and troubleshoot common problems.

Skills

Inbound sales

Technical support

Communication skills

Cross-selling

Education

Bachelor’s degree

Job description

Greetings from Movate Technologies (formerly CSS Corp)!

Job Description :

Position : Inbound Sales & Technical Support Engineer International Voice Process

Location : Ambattur, Chennai (Work from Office)

Shift : Night Shift

Weekly Off : Rotational Weekdays

Inbound Sales Representatives

Responsibilities:

• Field incoming sales calls and chats
• Ability to connect with customers through conversations and provide accurate information and guidance regarding products/services, recommendations based on customer needs
• Build trusting relationships with customers understanding their needs.
• Offer pre-sales and post-sales support that create high customer satisfaction.
• Identify and maximize opportunities to cross-sell and up-sell to existing customers.

Technical Support Voice Role

Responsibilities:

• Respond promptly, courteously, and knowledgeably to technical support inquiries
• Provide top-tier support to all customers with a goal of first call resolution
• Educate customers on system installation/use, and assist in troubleshooting
• Utilize prior customer support experience to enable customer success and happiness
• Use problem-solving skills to solve customer issues and address concerns
• Outbound calls to current customers to address issues, when needed.

Notice Period : Immediate Joiner/15 Days

Educational Qualification: Any Bachelor’s Degree

CTC: 3 LPA to 5.5 LPA