International Customer Care Executive - C1/B2 Level

Movate; Chennai District; On-site; INR 300,000 - 450,000; Full time

Job summary

Movate Technologies (formerly CSS Corp) is hiring for a Technical Support Engineer – International Voice Process in Chennai, Tamil Nadu. The role requires a bachelor’s degree and 6 months to 2 years of experience in technical support or voice processes.

You will work night shifts with rotational off-days, handling international clients and ensuring first-call resolution. Join a growing BPO team focused on customer success, troubleshooting, and high-quality service delivery.

Qualifications

• Minimum 6 months to 2 years of experience in technical support or voice process.
• Experience addressing customer issues with clear communication.
• Ability to troubleshoot system installation and usage scenarios.

Responsibilities

• Respond promptly, courteously, and knowledgeably to technical support inquiries.
• Provide top-tier support to all customers with a goal of first call resolution.
• Educate customers on system installation/use, and assist in troubleshooting.
• Utilize prior customer support experience to enable customer success and happiness.
• Use problem-solving skills to solve customer issues and address concerns.
• Outbound calls to current customers to address issues, when needed.

Skills

Technical support

Customer service

Troubleshooting

LAN/WAN

Voice process

Education

Bachelor's degree

Job description

Greetings from Movate Technologies (formerly CSS Corp)!

Job Description

Position : Technical Support Engineer – International Voice Process

Location : Ground Floor, Ambit IT Park, No. 32A & B, Ambit Road, Ambattur Industrial Estate, Chennai, Tamil Nadu — 600058, India

Shift : Night Shift

Weekly Off : Rotational Weekdays

Experienced Required : Minimum 6 months to 2 Years

Responsibilities

• Respond promptly, courteously, and knowledgeably to technical support inquiries
• Provide top-tier support to all customers with a goal of first call resolution
• Educate customers on system installation/use, and assist in troubleshooting
• Utilize prior customer support experience to enable customer success and happiness
• Use problem-solving skills to solve customer issues and address concerns
• Outbound calls to current customers to address issues, when needed

Notice Period : Immediate Joiner/15 Days

Educational Qualification: Any Bachelor’s Degree

CTC: 3 LPA to 4.5 LPA

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