Technical Support Representative | Voice & Chat - C1/B2 Level

Movate; Chennai District; On-site; INR 300,000 - 450,000; Full time

Job summary

Movate Technologies is hiring a Technical Support Engineer – International Voice Process in Chennai. You will handle technical inquiries, aiming for first-call resolution, and assist customers with installation and troubleshooting. Night shift with immediate joiner potential.

Educational qualification is any Bachelor’s degree. CTC offered ranges from 3 LPA to 4.5 LPA, with opportunities for growth within a leading IT services company in Ambattur Industrial Estate, Chennai.

Qualifications

• Any Bachelor’s Degree.

Responsibilities

• Respond promptly, courteously, and knowledgeably to technical support inquiries
• Provide top-tier support to all customers with a goal of first call resolution
• Educate customers on system installation/use, and assist in troubleshooting
• Utilize prior customer support experience to enable customer success and happiness
• Use problem-solving skills to solve customer issues and address concerns
• Outbound calls to current customers to address issues, when needed

Education

Bachelor's degree

Job description

Greetings from Movate Technologies (formerly CSS Corp)!

Job Description

Position : Technical Support Engineer – International Voice Process

Location : Ground Floor, Ambit IT Park, No. 32A & B, Ambit Road, Ambattur Industrial Estate, Chennai, Tamil Nadu — 600058, India

Shift : Night Shift

Weekly Off : Rotational Weekdays

Experienced Required : Minimum 6 months to 2 Years

Responsibilities

• Respond promptly, courteously, and knowledgeably to technical support inquiries
• Provide top-tier support to all customers with a goal of first call resolution
• Educate customers on system installation/use, and assist in troubleshooting
• Utilize prior customer support experience to enable customer success and happiness
• Use problem-solving skills to solve customer issues and address concerns
• Outbound calls to current customers to address issues, when needed

Notice Period : Immediate Joiner/15 Days

Educational Qualification: Any Bachelor’s Degree

CTC: 3 LPA to 4.5 LPA

#opentowork #TechnicalSupport #TechSupport #TechnicalSupportEngineer #CustomerSupport #TechnicalCustomerSupport #CustomerService #ITSupport #InternationalVoiceProcess #VoiceProcess #InternationalVoice #BPO #ContactCenter #CallCenter #ChennaiJobs #AmbatturJobs #JobsInChennai #ChennaiHiring #Networking #Troubleshooting #LANWAN #Hiring #JobOpening #ImmediateHiring #NightShiftJobs