Global Banking Associate

Your Pitchh; Bengaluru; On-site; INR 540,000 - 660,000; Full time

Benefits offered by this job

One-way cab facility up to 20 km

Female employees: Free one-way cab up 

Male employees: Rs 75 per ride for cab

Job summary

Your Pitchh in Bengaluru is hiring for Global Banking Support Executive to handle International Voice Process with international customers. The role requires 1 year of experience in International Voice Process and strong English communication.

Rotational night shifts and up to 6 LPA CTC make this a gateway to growth in the international banking domain. The position focuses on banking services, international payments, transactions, and account-related queries, offering a professional,

Qualifications

• Minimum 1 year of International Voice Process experience.
• Excellent spoken English and good communication skills.
• Comfortable interacting with international customers.
• Willingness to work in rotational night shifts.

Responsibilities

• Handle inbound and outbound calls from international customers.
• Assist customers with banking, payment, transaction, and account-related queries.
• Provide accurate and timely resolutions to customer concerns.
• Follow process guidelines, security procedures, and compliance requirements.
• Escalate complex issues to the appropriate team.

Skills

Excellent spoken English

Customer service

Communication skills

International voice experience

Night shift readiness

Education

Undergraduate / Graduate

Job description

Hiring: Global Banking Support Executive - International Voice Process

IMMEDIATE JOINERS PREFERRED

Job Highlights

Role: Global Banking Support Executive - International Voice Process
Location: Bangalore
Experience: Minimum 1 Year – International Voice Process Mandatory
CTC: Up to 6 LPA
Shift: Rotational Night Shifts
Work Schedule: 5 Days Working | 2 Rotational Week Offs
Process: International Banking / Financial Services Voice Process
Employment Type: Full-Time

Job Overview

We are hiring experienced International Voice Process professionals for a Global Banking / Financial Services Voice Process supporting international customers.

The role involves handling customer calls related to banking services, international payments, transactions, account-related queries, and financial service requests.

If you have strong English communication skills and at least 1 year of International Voice Process experience, this is an excellent opportunity to build your career in the international banking and financial services domain.

Key Responsibilities

• Handle inbound and outbound calls from international customers.
• Assist customers with banking, payment, transaction, and account-related queries.
• Provide accurate and timely resolutions to customer concerns.
• Handle queries related to international payments and banking transactions.
• Communicate professionally and maintain a high level of customer service.
• Verify and accurately update customer information in the system.
• Maintain proper records of customer interactions.
• Follow process guidelines, security procedures, quality standards, and compliance requirements.
• Achieve defined Quality, AHT, Productivity and Customer Satisfaction targets.
• Escalate complex or sensitive issues to the appropriate team.

Candidate Eligibility

Mandatory:

• Minimum 1 year of International Voice Process experience.
• Excellent spoken English and good communication skills.
• Strong listening and customer-handling abilities.
• Comfortable interacting with international customers.
• Willingness to work in rotational night shifts.
• Immediate joiners preferred.

Preferred Experience

• International Banking Process
• Banking Customer Support
• Financial Services
• International Voice Process
• International BPO
• Customer Service / Customer Support

Education

Undergraduate / Graduate

Salary & Benefits

• CTC: Up to 6 LPA based on experience and interview performance.
• 5 Days Working | 2 Rotational Weekly Offs
• One-way cab facility up to 20 km
  
• Female employees: Free one-way cab facility up to 20 km.
• Male employees: One-way cab facility up to 20 km at 75 per ride.
• Opportunity to work in an international banking and financial services process.
• Excellent learning and career growth opportunities.
• Professional and performance-driven work environment.

Who Should Apply?

This opportunity is ideal for candidates currently working or recently experienced in:

International Voice Process | International BPO | Banking Customer Support | Financial Services | International Customer Service | Payment Support | Transaction Support

Candidates with strong international customer-handling experience and excellent English communication skills are encouraged to apply.