Customer Support Executive - Domestic Semi-Voice Process

TP; Bengaluru; On-site; INR 242,000 - 301,000; Full time

Benefits offered by this job

Fixed Day Shift

Central location in Marathahalli

Job summary

TP in Bengaluru's Marathahalli area is hiring Customer Support Executives for a domestic semi-voice process. The role handles customer queries via phone and email during day shifts with a fixed schedule.

Requirements include a graduate or ongoing degree, at least 1 year in BPO/BPM, and fluency in English with workable Hindi. Shift is day, 6 days a week with one rotational off; location is central and accessible.

Qualifications

• Graduate or pursuing graduation.
• Minimum 1 year of experience in BPO/BPM sector (Mandatory).
• Comfortable with semi-voice environment (Voice + Email).

Responsibilities

• Provide accurate resolutions to customer issues while maintaining quality standards.
• Document call details and support tickets accurately in the portal.
• Follow communication guidelines and process workflows efficiently.

Skills

English fluency

Hindi proficiency

Education

Graduate or pursuing graduation

Job description

We are hiring Customer Support Executives for a domestic semi-voice process based in Marathahalli. This role is ideal for candidates comfortable managing customer queries through both phone calls and emails during day shifts.

Salary & Compensation

• CTC: 27,000 per month


• In-Hand / Take-Home Salary: 21,700 per month

Eligibility Criteria

• Education: Graduate or Currently Pursuing Graduation


• Experience: Minimum 1 year of experience in BPO / BPM sector (Mandatory).

Key Responsibilities

• Provide accurate resolutions to customer issues while maintaining quality standards.


• Document call details and support tickets accurately in the portal.


• Follow communication guidelines and process workflows efficiently.

Desired Candidate Profile

• Language Requirements: Fluent in English and manageable Hindi.


• Process Type: Comfortable working in a semi-voice environment (Voice + Email).


• Shift Preference: Looking for a fixed Day Shift role.


• Work Schedule: Ready to work 6 days a week with 1 rotational day off.

Perks & Work Environment

• Fixed Day Shift (No night shifts).


• Stable domestic process with balanced voice and email responsibilities.


• Central location in Marathahalli with good accessibility.