Documentation Executive

Amanzi Logistics; Bhopal; On-site; INR 240,000 - 420,000; Full time

Job summary

Amanzi Logistics is seeking a proactive Customer Service Executive to coordinate with multiple parties, respond to customer enquiries promptly, and provide regular updates on cargo status across shipments. You will maintain data for clients and potential clients while ensuring accurate, timely information is shared with all stakeholders.

The role requires excellent communication, teamwork, and a customer-centric mindset, with the ability to multitask in a fast-paced environment and to learn new

Qualifications

• Excellent verbal and communication skills.
• Ability to handle multiple tasks and work under pressure.
• Team-oriented and detail-focused.
• Customer-centric mindset.
• Proficient in Internet and MS Office.
• Adaptable and quick to learn new processes.

Responsibilities

• Coordinate with multiple parties.
• Respond to customer enquiries promptly and efficiently.
• Provide regular updates to clients, liners, shipping lines and service providers.
• Follow up with internal departments to resolve client issues.
• Maintain data for clients and potential clients.
• Provide cargo status reports to clients for shipments.

Skills

Verbal communication

Teamwork

Attention to detail

Customer focus

Basic computer skills

Adaptability

MS Office

Email etiquette

Multitasking

Tools

Internet

MS Office

Job description

Job description:

• Co-ordinate with multiple parties.
• Responding to enquiries of all the customers in the most efficient manner.
• Regular updates and follow up with clients/ liners/ Shipping lines other service providers.
• Regular follow up with internal departments to get updates on client issues.
• Maintaining data of all clients/ potential clients.
• Up-to data reporting to clients with cargo status pertaining to various shipments.

Skills Required

• Excellent verbal & communication skills, Multi-tasking & ability to handle work pressure.
• Ability to work effectively in a team environment.
• Attention to detail and ability to multitask in a fast-paced environment.
• Customer-centric mindset.
• Basic computer skills.
• Adaptability and willingness to learn new processes and procedures.
• Should have good command over Software Skills Internet, MS Office, E-mail Etiquettes.