Customer Support Executive

JSB Cargo Movers Pvt Ltd; Ghaziabad District; On-site; INR 350,000 - 480,000; Full time

Job summary

JSB Cargo Movers Pvt Ltd in India seeks a shipping coordinator to manage end-to-end shipments, ensuring timely execution and customer requirement compliance.

You will liaise with shipping lines, overseas agents, transporters, and internal teams to facilitate movement, confirm bookings, and maintain accurate records in ERP/CRM systems. Build strong relationships with customers and partners to ensure service excellence.

Responsibilities

• Coordinate and manage end-to-end shipments, ensuring timely execution and compliance with customer requirements.
• Liaise with shipping lines, overseas agents, transporters, and internal teams to facilitate seamless shipment movement.
• Coordinate with shipping lines for booking confirmations, container release, rollovers, amendments, and sailing schedules.
• Maintain accurate shipment records, documentation, and customer data in the company's ERP/CRM systems.
• Build and maintain strong professional relationships with customers, shipping lines, and business partners to ensure service excellence.

Job description

Roles and responsibilities:

• 1. Coordinate and manage end-to-end shipments, ensuring timely execution and compliance with customer requirements.
• 2. Liaise with shipping lines, overseas agents, transporters, and internal teams to facilitate seamless shipment movement.
• 3. Coordinate with shipping lines for booking confirmations, container release, rollovers, amendments, and sailing schedules.
• 4. Maintain accurate shipment records, documentation, and customer data in the company's ERP/CRM systems.
• 5. Build and maintain strong professional relationships with customers, shipping lines, and business partners to ensure service excellence.