Executive- Customer Service

Ryan Logitech; Bengaluru; On-site; INR 550,000 - 850,000; Full time

Job summary

Ryan Logitech in Bengaluru is seeking a Logistics Executive to own end-to-end shipments from booking to billing. You will coordinate with shipping lines, brokers, and internal teams to ensure timely execution and accurate documentation.

Responsibilities include ERP data entry, incoterms compliance, billing support, and proactive communication with customers to manage delays and exceptions. This role demands strong attention to detail and multitasking in a fast-paced environment.

Qualifications

• Experience in end-to-end sea freight handling for exports and imports.
• Proficient in ERP usage for job creation to billing.
• Strong knowledge of Incoterms and customs procedures, with billing accuracy.

Responsibilities

• Own shipments end-to-end from booking to closure (billing & collection).
• Coordinate with shipping lines, NVOCCs, and co-loaders for bookings.
• Collect and verify documents: Invoice, Packing List, SI, POs/LC.
• Create/update ERP records with customer, terms, costs, and vendor details.
• Track shipments, update customers, and handle delays or exceptions.
• Coordinate with internal/external stakeholders for smooth delivery.
• Ensure compliance with customs and shipping standards.
• Generate MIS & reports on shipment status and receivables.

Skills

Sea Freight Operations

ERP systems

Incoterms

Costing & Billing

Customer Handling

Attention to Detail

Multi-shipment Management

Tools

Logisys ERP

Job description

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Key Responsibilities

1. End-to-End Shipment Ownership

• Take full ownership of shipments from the booking stage to closure (billing & collection).
• Handle both FCL and LCL shipments for exports and imports.
• Ensure smooth coordination across all stages: booking, documentation, execution, delivery, billing, and payment follow-up.

2. Customer Coordination & Service

• Act as the single point of contact for assigned customers.
• Receive booking requests, shipment details, and required documents from clients.
• Provide shipment updates, sailing schedules, and proactive communication on delays or exceptions.
• Ensure high levels of customer satisfaction and service quality.

3. Document Collection & Verification

• Collect and verify all shipment-related documents, including:
• Commercial Invoice
• Packing List
• Shipping Instructions
• Purchase Orders / LC documents (if applicable)
• Ensure completeness and accuracy before initiating shipment processing.
• Coordinate with customers for any discrepancies or missing information.

4. Job Creation & ERP Management

• Create and update jobs in the ERP / Freight Management System with complete and accurate details.
• Ensure correct capture of:
• Customer details
• Shipment terms (Incoterms)
• Cost and revenue components
• Vendor and carrier details
• Maintain proper documentation and digital records in the system.

5. Booking & Shipment Execution

• Coordinate bookings with shipping lines, NVOCCs, and co-loaders.
• Arrange container placement, stuffing, and transportation in coordination with logistics teams.
• Ensure timely submission of Shipping Instructions (SI) and coordination for Bill of Lading (B/L) draft and release.
• Track shipment movement and ensure adherence to planned schedules.

6. Coordination with Internal & External Stakeholders

• Liaise with:
• Shipping lines/carriers/NVOCCs/Consolidators
• Transporters and warehouse teams
• Customs clearance department
• Overseas agents
• Ensure seamless coordination for documentation, cargo movement, and delivery.

7. Documentation & Compliance

• Ensure compliance with customs regulations, international shipping standards, and company SOPs.
• Verify and process key documents such as:
• Bill of Lading (Draft & Final)
• Delivery Orders
• Arrival Notices
• Maintain accuracy to avoid penalties, delays, or customer disputes.

8. Billing & Revenue Assurance

• Prepare and raise customer invoices in ERP accurately and in a timely manner.
• Verify vendor invoices and ensure cost allocation is correctly captured in the system.
• Ensure profitability by monitoring cost vs. revenue for each job.

9. Payment Follow-Up & Collections

• Follow up with customers for timely payment realization.
• Coordinate with finance/accounts team for reconciliation and outstanding tracking.
• Ensure closure of jobs only after complete payment realization.

10. Issue Resolution & Escalation

• Identify and resolve operational or financial issues such as:
• Shipment delays or rollovers
• Documentation errors
• Billing disputes
• Escalate critical issues with proper analysis and suggested solutions.

11. MIS & Reporting

• Maintain accurate records of all shipments and transactions.
• Generate reports on:
• Shipment status
• Billing and collections
• Outstanding receivables
• Support management with operational and financial insights.

Key Skills & Competencies

• Strong knowledge of Sea Freight Operations (Exports & Imports)
• Hands-on experience in ERP systems (job creation to billing cycle) ( Softlinks- Logisys is preferred )
• Good understanding of Incoterms, shipping documentation, and customs procedures
• Strong financial awareness (costing, billing, collections)
• Excellent communication and customer handling skills
• High attention to detail and accuracy
• Ability to manage multiple shipments simultaneously under deadlinesole & responsibilities

Preferred candidate profile

As Above