Customer Support Executive

Nimbuspost; Gurugram District; On-site; INR 300,000 - 450,000; Full time

Job summary

Nimbuspost is seeking a proactive liaison between sellers and shipment executives in Gurugram. The role focuses on resolving client conflicts, ensuring on-time deliveries, and maintaining organized client data to support smooth shipping operations.

The candidate should have a graduate degree with 1 year of experience, strong English communication, and proficiency in MS Excel. Adept at working under pressure and eager to learn new techniques to boost client success.

Qualifications

• Graduate in any field with 1 year of experience.
• Experience in customer service or similar roles preferred.
• Strong coordination and time-management skills.
• Ability to innovate solutions and manage irate customers.
• Fluent in English communication.
• Proficiency in MS Excel.
• Eagerness to learn new techniques to enhance client success.
• Capable of working well under pressure.

Responsibilities

• Act as a liaison between sellers and shipment executives.
• Manage and resolve conflicts with upset clients by providing satisfactory solutions.
• Follow up with shipping services to ensure timely deliveries.
• Maintain and organize client data.
• Develop effective communication channels between sellers and courier services.
• Monitor and assess client satisfaction levels.
• Handle client requests and troubleshoot problems effectively.

Skills

Excel

English fluency

Coordination

Time management

Problem solving

Under pressure

Education

Graduate in any field

Tools

MS Excel

Job description

Primary Responsibilities

• Act as a liaison between sellers and shipment executives.
• Manage and resolve conflicts with upset clients by providing satisfactory solutions.
• Follow up with shipping services to ensure timely deliveries.
• Maintain and organize client data.
• Develop effective communication channels between sellers and courier services.
• Monitor and assess client satisfaction levels.
• Handle client requests and troubleshoot problems effectively.

Requirements

• Graduate in any field with 01-year experience
• Experience in customer service or similar roles preferred.
• Strong coordination and time management skills.
• Ability to innovate solutions and manage irritate customers.
• Fluent in English communication.
• Proficiency in MS Excel
• Eagerness to learn new techniques to enhance client success.
• Capable of working well under pressure.