Customer Support Executive

Nimbuspost; Gurugram District; Sur place; INR 300 000 - 450 000; Plein temps

Résumé du poste

Nimbuspost is seeking a proactive liaison between sellers and shipment executives in Gurugram. The role focuses on resolving client conflicts, ensuring on-time deliveries, and maintaining organized client data to support smooth shipping operations.

The candidate should have a graduate degree with 1 year of experience, strong English communication, and proficiency in MS Excel. Adept at working under pressure and eager to learn new techniques to boost client success.

Qualifications

• Graduate in any field with 1 year of experience.
• Experience in customer service or similar roles preferred.
• Strong coordination and time-management skills.
• Ability to innovate solutions and manage irate customers.
• Fluent in English communication.
• Proficiency in MS Excel.
• Eagerness to learn new techniques to enhance client success.
• Capable of working well under pressure.

Responsabilités

• Act as a liaison between sellers and shipment executives.
• Manage and resolve conflicts with upset clients by providing satisfactory solutions.
• Follow up with shipping services to ensure timely deliveries.
• Maintain and organize client data.
• Develop effective communication channels between sellers and courier services.
• Monitor and assess client satisfaction levels.
• Handle client requests and troubleshoot problems effectively.

Connaissances

Excel

English fluency

Coordination

Time management

Problem solving

Under pressure

Formation

Graduate in any field

Outils

MS Excel

Description du poste

Primary Responsibilities

• Act as a liaison between sellers and shipment executives.
• Manage and resolve conflicts with upset clients by providing satisfactory solutions.
• Follow up with shipping services to ensure timely deliveries.
• Maintain and organize client data.
• Develop effective communication channels between sellers and courier services.
• Monitor and assess client satisfaction levels.
• Handle client requests and troubleshoot problems effectively.

Requirements

• Graduate in any field with 01-year experience
• Experience in customer service or similar roles preferred.
• Strong coordination and time management skills.
• Ability to innovate solutions and manage irritate customers.
• Fluent in English communication.
• Proficiency in MS Excel
• Eagerness to learn new techniques to enhance client success.
• Capable of working well under pressure.