Executive - Freight Forwarding Customer Service and Ops.

Express Global Logistics; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Express Global Logistics in Mumbai is seeking an Executive - Freight Forwarding Customer Service and Ops to manage daily client communications, bookings, and documentation across international shipping lanes.

You will coordinate with shipping lines, carriers, CHA, and accounts to ensure on-time delivery, accurate billing, and timely BLs. Proactive problem solving, ERP data handling, and strong Excel skills are essential.

Qualifications

• Experience in freight forwarding and export-import operations.
• Ability to adhere to shipping rules and policies.
• Strong communication and customer service focus.
• Proficient with Excel and ERP data entry.

Responsibilities

• Coordinate shipping line activities including booking, VGM, SI filing, and BL release.
• Ensure VGM and shipping instructions are filed within time limits set by lines.
• Release BL after vessel departure and send to shipper within 2 working days.
• Coordinate with transport, ops, CHA, and accounts teams.
• Raise fund requests and book vendor invoices; submit client billing as instructed.
• Maintain daily client updates and BL approvals.
• Prepare and verify invoices, packing lists, BLs and related documents.
• Open and maintain ERP jobs; upload all job data and close jobs in ERP.
• Provide DSRs and share updates internally.

Skills

Shipping rules

Communication skills

Computer skills

Import-export operations

Import-Export policy and procedures

Excel

Customer focus

Job description

Executive - Freight Forwarding Customer Service and Ops.

1 or 2

Full-Time

• Shipping line coordination (placing booking, VGM, SI filing, form 13, BL release, any other related activity)
• Ensure VGM and shipping instruction is filled within the stipulated time given by the shipping line.
• Once vessel has sailed, ensure BL is released and sent to shipper within 2 working days.
• Internal coordination
• Coordination with transport & ops team
• Coordination with CHA team
• Coordination with accounts
• Raising fund request and booking all vendor invoices
• Submit client billing basis instruction received from sales/ops
• Client coordination
• Daily updates
• BL approvals
• Documentation
• Preparing BL drafts
• Verifying Invoice, packing list, BLs, any other related document with the shipping data
• ERP
• Open Job no. in ERP system.
• Maintain/Upload all job related data on ERP (invoice, packing list, SI, BL, billing, any other document pertaining to the job)
• Fund request to accounts for all vendor/client related invoices in a given job
• Updating correct credit period for clients/vendors
• Closing the job in ERP
• Prepare DSR and share internally

Required Skills

Shipping Rules Communication skill Computer skills Import-export operations Import-Export Policy and Procedures Excel Customer focus