Executive

Express Global Logistics; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

A logistics company in Mumbai is seeking an Import Customer Service Executive to manage import customer coordination and operational tasks. Key responsibilities include ensuring timely communication, coordinating with various stakeholders, and maintaining documentation for shipments. The ideal candidate will possess strong communication skills and knowledge of import operations, along with the ability to handle multiple inquiries professionally. This role is vital to maintain smooth cargo movement and compliance with regulations.

Qualifications

• Strong communication and customer-handling skills are essential.
• Good knowledge of import operations and documentation is required.
• Familiarity with shipping line, airline, and customs processes is preferred.

Responsibilities

• Manage end-to-end import customer coordination and documentation.
• Act as the primary contact for import customers regarding shipments.
• Coordinate with internal departments and external partners to ensure seamless operations.

Skills

Strong communication skills

Customer-handling skills

Knowledge of import operations

Attention to detail

Strong follow-up skills

Tools

Freight forwarding systems

Logistics systems

Job description

Job Description – Import Customer Service Executive

Job Location - Mumbai

Role Objective

To manage end-to-end import customer coordination, documentation, and operational follow-ups, ensuring smooth cargo movement, timely customer updates, and compliance with shipping and customs procedures.

Key Responsibilities

• Act as the primary point of contact for import customers, ensuring timely and accurate communication regarding shipment status.
• Coordinate with internal departments, vendors, shipping lines, airlines, CFS, ports, and overseas agents to ensure seamless import operations.
• Provide regular shipment updates and resolve customer queries professionally and efficiently.
• Handle vendor coordination, documentation, and operational follow-ups related to import shipments.
• Payment coordination to carriers.
• Coordinate with shipping lines, documentation, and Delivery Order formalities.
• Monitor container movement across CFS / DPD / SEZ locations and coordinate with shipping lines, ports, and transporters.
• Track cargo movement timelines and ensure all activities are completed within agreed SLAs.
• Maintain accurate documentation and shipment records as per company and regulatory requirements.
• Prepare and maintain Daily Status Reports (DSR) and share updates to customer.
• Ensure compliance with import regulations, internal SOPs, and customer-specific requirements.
• Proactively identify delays or issues and coordinate with relevant stakeholders for quick resolution.

Qualifications

• Strong communication and customer-handling skills.
• Good knowledge of import operations and documentation.
• Familiarity with shipping line, airline, and customs processes.
• Ability to coordinate with multiple stakeholders and meet deadlines.
• Attention to detail and strong follow-up skills.
• Working knowledge of freight forwarding and logistics systems.