Patient Coordinator

Paras Health; Bithoor; On-site; INR 350,000 - 550,000; Full time

Job summary

Paras Health is seeking personnel to coordinate OPD activities and support patients through admission, discharge, and post-appointment processes. The role involves tracking doctor advice, follow-up calls, and ensuring smooth transitions from OPD to diagnostics and inpatient care.

The candidate will manage discharge summaries, coordinate with consultants and MT, and liaise with reception and pharmacy to ensure timely blocking of OT slots and beds for planned surgeries.

Responsibilities

• Tracking of doctor advice for all patients in OPD.
• Follow up calls to patients advised for admission for conversion.
• Conversion from OPD to diagnostics.
• Daily & Weekly data sharing with Manager-FO on conversion and cases in pipeline.
• Confirmation Call to patient for appointment status
• OPD feedback Collection & Patient satisfaction improvement
• Managing queue in OPD for consultation
• Financial Counselling to patients for planned cases
• Assist patients in admission process
• Assist in IPD rounds with the consultant
• Coordinate with Consultant & MT for discharge summary preparation.
• Informing consultant about the cross referrals from IPD
• Appointments & meeting management of consultant
• Ensuring Doctors Availability in OPD
• Facilitating discharge process for the patient
• Coordination with patients in getting their Pac/OT clearance done before surgery
• Coordination with pharmacy in case of consignment items
• Coordination with OT and Bed Manager for blocking OT slot and bed for planned surgeries.
• Coordination with call centre for blocking the OPDs
• Coordination with front office about doctor non availability

Job description

Specific Responsibilities

• Tracking of doctor advice for all patients in OPD.
• Follow up calls to patients advised for admission for conversion.
• Conversion from OPD to diagnostics.
• Daily & Weekly data sharing with Manager-FO on conversion and cases in pipeline.
• Confirmation Call to patient for appointment status
• OPD feedback Collection & Patient satisfaction improvement
• Managing queue in OPD for consultation
• Financial Counselling to patients for planned cases
• Assist patients in admission process
• Assist in IPD rounds with the consultant
• Coordinate with Consultant & MT for discharge summary preparation.
• Informing consultant about the cross referrals from IPD
• Appointments & meeting management of consultant
• Ensuring Doctors Availability in OPD
• Facilitating discharge process for the patient
• Coordination with patients in getting their Pac/OT clearance done before surgery
• Coordination with pharmacy in case of consignment items
• Coordination with OT and Bed Manager for blocking OT slot and bed for planned surgeries.
• Coordination with call centre for blocking the OPDs
• Coordination with front office about doctor non availability