Doctor's Assistant/Patient Coordinator

2070 Health; Mumbai; On-site; INR 279,000 - 390,600; Full time

Job summary

2070 Health in Mumbai is seeking a Doctor's Assistant/Patient Coordinator to support oncology consultants. The role focuses on operational efficiency and enhances patient experience through effective scheduling and coordination across multiple departments.

Candidates should have strong communication skills, experience in hospital or clinic coordination, and basic computer proficiency. The position offers a dynamic work environment where you will manage patient flow and ensure patient satisfaction during their treatment journey.

Qualifications

• Strong communication skills in English and Hindi.
• Excellent coordination and organisational abilities.
• Basic computer proficiency, preferably with MS Excel and hospital systems.
• Prior experience in hospital or clinic coordination is preferred.
• Ability to handle patient interactions with empathy and professionalism.

Responsibilities

• Manage the doctor's daily OPD, consultation, and surgery schedules.
• Coordinate patient appointments, follow-ups, and communication.
• Assist in converting OPD consultations into procedures or IPD admissions.
• Coordinate admissions planning, IPD scheduling, and OT bookings.
• Assist with insurance pre-authorisation processes and required documentation.
• Maintain patient records, follow-up trackers, and scheduling updates.
• Ensure a smooth and positive patient experience throughout the treatment journey.

Skills

Strong communication skills in English and Hindi

Excellent coordination and organisational abilities

Basic computer proficiency (MS Excel and hospital systems preferred)

Ability to handle patient interactions with empathy and professionalism

Job description

Specialty Surgical Oncology (SSO) is a leading oncology center in India. SSO Cancer Hospital is looking for a Doctor's Assistant / Patient Coordinator to support oncology consultants.

Role Overview

The role involves close interaction with patients, doctors, and hospital departments, with a focus on operational efficiency and patient experience.

Doctor Schedule Management

• Manage the doctor's daily OPD, consultation, and surgery schedules
• Ensure optimal time utilization and coordination across multiple locations

Patient Coordination

• Coordinate patient appointments, follow-ups, and communication
• Ensure smooth patient flow during OPD hours
• Act as a single point of contact between patients and hospital teams

Treatment Planning and Conversion Support

• Assist in converting OPD consultations into procedures or IPD admissions
• Follow up with patients regarding diagnostics, treatment decisions, and surgery scheduling

IPD and OT Coordination

• Coordinate admissions planning, IPD scheduling, and OT bookings
• Liaise with billing, nursing, and hospital departments for seamless execution

Insurance and Documentation

• Assist with insurance pre-authorisation processes and required documentation
• Coordinate charity cases and ensure completion of approvals and documentation

Data Management and Tracking

• Maintain patient records, follow-up trackers, and scheduling updates
• Ensure accurate and timely data entry in internal systems

Patient Experience and Feedback

• Ensure a smooth and positive patient experience throughout the treatment journey
• Collect patient feedback and encourage reviews for the doctor and centre

Requirements

• Strong communication skills in English and Hindi
• Excellent coordination and organisational abilities
• Basic computer proficiency (MS Excel and hospital systems preferred)
• Prior experience in hospital or clinic coordination is preferred
• Ability to handle patient interactions with empathy and professionalism