Patient Care Coordinator

Health Care Global Enterprises; Mumbai; On-site; INR 300,000 - 450,000; Full time

Job summary

Health Care Global Enterprises seeks a Patient Care Coordinator for HCG Hospital, Borivali, to be the primary contact for patients and attendants during their stay, ensuring a smooth, supportive experience from admission through discharge.

You will coordinate with Billing, Front Office, Nursing, and Medical staff, arrange OT clearances, assist with payments and insurance processes, and collect feedback to support quality improvements.

Qualifications

• Graduate in any discipline (Healthcare Management / Hospital Administration preferred).
• 3–4 years of experience in a patient care or hospital coordination role.
• Good communication skills in English, Hindi, and Marathi.
• Proficient in MS Office and hospital management software.

Responsibilities

• Receive patients cordially and ensure a welcoming experience on arrival.
• Guide patients on payment modes (Cash, Company, Insurance, or ECHS) and assist accordingly.
• Process OT clearance for patients scheduled for surgery.
• Coordinate with Consultants, Resident Doctors, Admission Desk, and Billing to address queries and manage records.
• Type and issue letters, certificates, and related documents.

Skills

Communication

MS Office

Hospital software

Multilingual

Education

Graduate in any discipline (Healthcare Management / Hospital Administration preferred)

Tools

Hospital management software

Job description

Job Description

HCG Hospital, Borivali is looking for a compassionate and organised Patient Care Coordinator to be the primary point of contact for patients and their attendants during their hospital stay. The ideal candidate ensures a smooth, supportive, and transparent experience from admission through discharge.

Role & responsibilities

• Receive patients cordially when they arrive on the floor and ensure a welcoming experience.


• Check and guide patients on their payment mode Cash, Company, Insurance, or ECHS and assist accordingly.


• Process OT clearance for patients scheduled for surgery.


• Interact with Consultants and Resident Doctors to address queries raised by patients or their attendants.


• Type and issue letters, certificates, and any related documents as required.


• Coordinate with the Admission Desk, Maintenance, and Housekeeping departments as needed; manage room updating and collection of differential amounts during discharge in coordination with Front Office and Billing.


• Provide daily approximate bill updates to patient attendants in coordination with the Billing department.


• Follow up with patients/attendants for 100% deposit of balance amounts; record commitments in the register and escalate pending cases to the Administrator.


• On doctor's discharge advice, coordinate with the nurse to indent/return medicines and forward the activity card to the Billing department.


• Follow up on final bill readiness for cash patients and guide them through the settlement process.


• For insurance patients, coordinate with the relevant department on TPA clearance and guide the patient to settle the outstanding balance.


• Distribute patient feedback forms, collect duly filled forms, and submit them to the Quality department.

Education & eligibility

• Graduate in any discipline (Healthcare Management / Hospital Administration preferred).


• 3 4 years of experience in a patient care or hospital coordination role.


• Good communication skills in English, Hindi, and Marathi.


• Proficient in MS Office and hospital management software.

Interested candidates, please share your CV at [e-mail]