District Manager

The Estée Lauder Companies Inc.; Morshi; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

The Estée Lauder Companies Inc. is seeking a District Manager to drive sales and customer experience across Retail and Wholesale doors. You will develop regional targets, lead Store Managers, and collaborate with Sales and Brand teams to execute the top-door strategy.

You will manage talent, coach teams, and maintain high standards of execution. Strong English, analytical skills, and proficiency with Power BI, Excel, Word, Outlook and PowerPoint are required.

Qualifications

• Leadership skills; comfortable supervising people.
• Team coaching and experience in training.
• Public speaking, communication and presentation skills.
• 5+ years of management or customer experience in Retail is a must.
• Analytical skills for planning and budgeting.
• Ability to function in a fast-paced environment.
• Independence of action and accountability.
• Excellent problem-solving skills with decisive mindset.
• Adaptability to change with a positive approach.
• Commitment to the company’s corporate philosophy.
• Proficient with Excel, Word, Outlook and PowerPoint.
• Knowledge of X-store POS system and Power BI is an advantage.
• Advanced level of English, both written and spoken.

Responsibilities

• Develops and executes retail sales targets by area, brand and store.
• Implements strategies to achieve or exceed targets.
• Monitors key metrics and creates action plans as needed.
• Leads Store Managers in Retail and Wholesale locations.
• Motivates and develops teams for high-touch customer service.
• Sets tone for in-store excellence and customer experience.
• Upskills team in retail management and drives sales performance.
• Ensures operational efficiencies and procedural controls.
• Ensures adequate staff coverage across Retail and Wholesale POS locations.
• Builds partnerships with Store Managers, Area Sales Managers and Mall Management; collaborates with District Managers and Sales Team.

Skills

Leadership

Team Coaching

Public speaking

Communication

Presentation

Analytical skills

Problem solving

Flexibility

Excel

Word

Outlook

PowerPoint

Power BI

Advanced English

Tools

Power BI

X-store POS

Job description

Description

The District Manager is responsible for driving sales performance and customer experience within her/his area in Retail and Wholesale doors, taking actions when needed, in collaboration with Sales and Brand teams. She/he develops and executes the Retail Sales targets by area, by brand and by store. Manages and develops Store Managers as well as the staff in wholesale locations. Develops top door strategy in conjunction with Sales Manager and Brand teams.

Key Responsibilities

• In conjunction with Sales Manager, develops and executes the retail Sales targets by area, by brand and by store:
• Implement strategies to ensure targets are achieved and possibly exceeded
• Monitors key success metrics, and together with her team creates and executes action plan whenever it is necessary
• Actively exploit business opportunities to deliver and over-deliver plans
• Manages the Store Managers in Retail and Wholesale POS locations:
• Leads, motivate and develops teams to achieve sales target and deliver high-touch customer service.
• Sets the tone for excellence in execution in-stores and driving expectations of Excellent Customer Experience
• Develops and upskills team in retail management and drives the improvement of commercial and sales performance
• Ensures operational efficiencies and control the completion of procedures
• Ensures strong staff coverage across all Retail and Wholesale POS locations in accordance with needs
• Develop and nurture strong, effective and productive business partnerships with Store Managers, Area Sales Managers and Mall Management teams, as well as strong collaboration is crucial with District Managers and Sales Team

Qualifications

• Leadership skill - comfortable managing and supervising people
• Team Coaching, Experience in Training
• Public speaking, communication and presentation skills
• 5+ years management and/or customer experience in Retail is a must
• Analytical skills (planning, budgeting)
• Ability to function in a fast-paced environment
• Independence of Action and accountability
• Excellent problem-solving skills and able to make decisions
• Demonstrate flexibility and ability to manage change with a positive mindset
• Embrace the company’s corporate philosophy
• Computer skills including Excel, Word, Outlook and PowerPoint
• Knowledge of X-store POS system and Power BI is an advantage
• Advanced level of English both in written and verbal form
• Maximize in-store presence