Retail Sales Manager

Express Tradecom; Raipur; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Cell phone reimbursement

Paid sick time

Paid time off

Provident Fund

Job summary

Express Tradecom in Raipur, India, is seeking an experienced Retail Manager to oversee showroom operations, drive sales, and deliver an exceptional customer experience. You will lead a team of Assistant Managers and Sales Executives, set performance goals, manage staffing, and mentor the team to improve productivity and service standards.

Responsibilities include achieving sales targets, optimizing inventory, analyzing MIS, and maintaining visual merchandising to boost profitability and customer

Qualifications

• Graduate/MBA preferred.
• 5–10 years of experience in retail sales and showroom operations.
• Experience in leading and developing teams of Assistants Managers and Sales Executives.
• Strong leadership, communication, and problem-solving skills.
• Proficiency in MS Office and retail management systems.

Responsibilities

• Achieve monthly and annual sales targets.
• Develop and implement strategies to increase revenue and customer retention.
• Monitor showroom performance and identify opportunities for business growth.
• Analyze sales reports and market trends to improve profitability.
• Lead, mentor, and supervise a team of Assistant Managers and Sales Executives.
• Set performance goals and conduct regular reviews.
• Ensure proper manpower planning and staff scheduling.
• Train and motivate the team to enhance productivity and customer service standards.
• Ensure high levels of customer satisfaction and prompt resolution of customer complaints.
• Build long-term customer relationships and promote repeat business.
• Maintain superior customer service standards across the showroom.
• Oversee day-to-day showroom operations and ensure adherence to company policies.
• Coordinate with various departments for smooth business functioning.
• Ensure proper stock availability and inventory control.
• Monitor billing, documentation, and process compliance.
• Maintain visual merchandising and overall store appearance.
• Prepare and review sales MIS and performance reports.
• Ensure compliance with company policies and statutory requirements.
• Monitor operational costs and improve efficiency.

Skills

Retail Operations

Team Management

Sales Management

Customer Relationship Management

Business Development

Inventory Management

Customer Retention

Performance Management

Store Operations

Leadership & Communication

MIS Reporting

Process Compliance

Education

Graduate/MBA preferred

Tools

MS Office

Retail management systems

Job description

Job description:

Job Title: Retail Manager

We are seeking an experienced and result-oriented Retail Manager to oversee the overall operations of the showroom/store. The role involves leading a team of Assistant Managers and Sales Executives, driving sales performance, ensuring exceptional customer experience, and maintaining operational excellence.

Key Responsibilities :

• Achieve monthly and annual sales targets.
• Develop and implement strategies to increase revenue and customer retention.
• Monitor showroom performance and identify opportunities for business growth.
• Analyze sales reports and market trends to improve profitability.

Sales & Business Development

• Lead, mentor, and supervise a team of Assistant Managers and Sales Executives.
• Set performance goals and conduct regular reviews.
• Ensure proper manpower planning and staff scheduling.
• Train and motivate the team to enhance productivity and customer service standards.

Customer Experience

• Ensure high levels of customer satisfaction and prompt resolution of customer complaints.
• Build long-term customer relationships and promote repeat business.
• Maintain superior customer service standards across the showroom.

Operations Management

• Oversee day-to-day showroom operations and ensure adherence to company policies.
• Coordinate with various departments for smooth business functioning.
• Ensure proper stock availability and inventory control.
• Monitor billing, documentation, and process compliance.
• Maintain visual merchandising and overall store appearance.

Reporting & Compliance

• Prepare and review sales MIS and performance reports.
• Ensure compliance with company policies and statutory requirements.
• Monitor operational costs and improve efficiency.

Desired Candidate Profile

• Graduate/MBA preferred.
• 510 years of experience in retail sales and showroom operations.
• Experience in handling and developing teams of Assistant Managers and Sales Executives.
• Strong leadership, communication, and problem-solving skills.
• Proficiency in MS Office and retail management systems.

Key Skills

• Retail Operations
• Team Management
• Sales Management
• Customer Relationship Management
• Business Development
• Inventory Management
• Customer Retention
• Performance Management
• Store Operations
• Leadership & Communication
• MIS Reporting
• Process Compliance

Benefits:

• Cell phone reimbursement
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person