Senior Area Manager – Retail Sales

Ample Technologies Pvt Ltd; Bengaluru; Presencial; INR 1 000 000 - 1 800 000; Tempo integral

Resumo da oferta

Ample Technologies Pvt Ltd in Bengaluru seeks an experienced operations leader to define and execute the strategic vision of the business and drive growth across 30+ stores. You will own the PnL, implement business plans, budgets, and performance metrics, and collaborate with multiple teams to enhance efficiency and customer experience.

The role requires strong retail knowledge, data-driven decision-making, and the ability to lead a high-performing team, with a focus on continuous improvement

Qualificações

• Excellent knowledge of the retail industry, market trends, and consumer behavior.
• Experience improving operational processes across 30+ stores.
• Experience enhancing customer experience initiatives.
• Ability to analyse data, identify trends and make data-driven decisions.
• Proven ability to troubleshoot operational challenges and implement solutions.
• Strong collaboration and communication across organizational levels.

Responsabilidades

• Collaborate with senior management to define and execute the strategic vision for the business.
• Drive the implementation of business plans, budgets, and performance metrics to achieve objectives.
• Review KPIs to ensure targets are met and provide leadership input on achievements and areas for improvement.
• Identify and drive new initiatives for business growth in line with goals and strategy.
• Own the PnL and work across teams to achieve business goals.
• Work with B&M, L&D, Talent Acquisition, Marketing, Product, BD, Finance, HRBP to advance priorities.
• Lead, inspire, and develop a high-performing retail operations team.

Conhecimentos

Retail knowledge

Data-driven decisions

Leadership

Cross-functional collaboration

Descrição da oferta de emprego

• Collaborate with senior management to define and execute the strategic vision for the business
  
• Drive the implementation of business plans, annual budgets, and performance metrics to achieve financial and operational objectives
  
• Review key performance indicators to ensure business targets are met. Provide inputs to leadership on achievements, challenges, and areas for improvement
  
• Identify and drive new initiatives for business growth in line with business goals and strategy
  
• Own the PnL of the business and work across the board towards achievement of business goals
  
• Work closely with the Business Development Manager to qualify property and catchment for business expansion
  
• Monitor industry trends and market dynamics for strategic decision-making
  

Operational Excellence

• Implement robust operational processes and systems to optimise efficiency and enhance overall operational effectiveness across all facets of the business
  
• Ensure timely resolution of escalated issues
  
• Undertake regular store visits to conduct audits and review store ambience, service and adherence to retail standards
  
• Monitor audit results and ensure gaps are addressed
  
• Work closely with all teams like B&M, L&D, talent acquisition, marketing, product, BD, finance, HRBP to further the business and organisations priorities
  
• Participate in inventory meetings to provide market inputs and plan required liquidation
  
• Lead, inspire, and develop a high-performing team
  
• Develop a culture of collaboration, accountability, and continuous learning
  
• Establish clear performance expectations, provide constructive feedback, and drive the professional development of the team
  
• Invest in growth of the team and build a pipeline of leaders
  
• Effectively manage and resolve conflicts, promoting a positive and inclusive work environment
  

Customer Experience

• Oversee initiatives to improve and innovate the customer journey, ensuring a seamless and delightful experience across all touchpoints.
  
• Implement feedback mechanisms and leverage customer insights to drive improvements in product offerings, customer service, and overall customer satisfaction.
  
• Ensure implementation of strategic design and layout of stores, optimising visual merchandising to create and inviting shopping experiences
  

Key Relationships Management

• Develop close working relationships with key principal and strategic partners
  
• Work closely with cross-functional teams to define and ensure implementation of goals that support business growth
  

Requirements

• Excellent knowledge of the retail industry, market knowledge, trends, and consumer behavior
  
• Demonstrated success in implementing andoptimising operational processes to drive efficiency and effectiveness in at least 30 stores
  
• Experience in implementing initiatives to enhance customer experience
  
• Ability to analyse data, identify trends, and make data-driven decisions.
  
• Proven ability to troubleshoot operational challenges and implement effective solutions
  
• Ability to effectively collaborate and communicate across different levels of the organization