Senior Area Manager – Retail Sales

Ample Technologies Pvt Ltd; Bengaluru; On-site; INR 1,000,000 - 1,800,000; Full time

Job summary

Ample Technologies Pvt Ltd in Bengaluru seeks an experienced operations leader to define and execute the strategic vision of the business and drive growth across 30+ stores. You will own the PnL, implement business plans, budgets, and performance metrics, and collaborate with multiple teams to enhance efficiency and customer experience.

The role requires strong retail knowledge, data-driven decision-making, and the ability to lead a high-performing team, with a focus on continuous improvement

Qualifications

• Excellent knowledge of the retail industry, market trends, and consumer behavior.
• Experience improving operational processes across 30+ stores.
• Experience enhancing customer experience initiatives.
• Ability to analyse data, identify trends and make data-driven decisions.
• Proven ability to troubleshoot operational challenges and implement solutions.
• Strong collaboration and communication across organizational levels.

Responsibilities

• Collaborate with senior management to define and execute the strategic vision for the business.
• Drive the implementation of business plans, budgets, and performance metrics to achieve objectives.
• Review KPIs to ensure targets are met and provide leadership input on achievements and areas for improvement.
• Identify and drive new initiatives for business growth in line with goals and strategy.
• Own the PnL and work across teams to achieve business goals.
• Work with B&M, L&D, Talent Acquisition, Marketing, Product, BD, Finance, HRBP to advance priorities.
• Lead, inspire, and develop a high-performing retail operations team.

Skills

Retail knowledge

Data-driven decisions

Leadership

Cross-functional collaboration

Job description

• Collaborate with senior management to define and execute the strategic vision for the business
  
• Drive the implementation of business plans, annual budgets, and performance metrics to achieve financial and operational objectives
  
• Review key performance indicators to ensure business targets are met. Provide inputs to leadership on achievements, challenges, and areas for improvement
  
• Identify and drive new initiatives for business growth in line with business goals and strategy
  
• Own the PnL of the business and work across the board towards achievement of business goals
  
• Work closely with the Business Development Manager to qualify property and catchment for business expansion
  
• Monitor industry trends and market dynamics for strategic decision-making
  

Operational Excellence

• Implement robust operational processes and systems to optimise efficiency and enhance overall operational effectiveness across all facets of the business
  
• Ensure timely resolution of escalated issues
  
• Undertake regular store visits to conduct audits and review store ambience, service and adherence to retail standards
  
• Monitor audit results and ensure gaps are addressed
  
• Work closely with all teams like B&M, L&D, talent acquisition, marketing, product, BD, finance, HRBP to further the business and organisations priorities
  
• Participate in inventory meetings to provide market inputs and plan required liquidation
  
• Lead, inspire, and develop a high-performing team
  
• Develop a culture of collaboration, accountability, and continuous learning
  
• Establish clear performance expectations, provide constructive feedback, and drive the professional development of the team
  
• Invest in growth of the team and build a pipeline of leaders
  
• Effectively manage and resolve conflicts, promoting a positive and inclusive work environment
  

Customer Experience

• Oversee initiatives to improve and innovate the customer journey, ensuring a seamless and delightful experience across all touchpoints.
  
• Implement feedback mechanisms and leverage customer insights to drive improvements in product offerings, customer service, and overall customer satisfaction.
  
• Ensure implementation of strategic design and layout of stores, optimising visual merchandising to create and inviting shopping experiences
  

Key Relationships Management

• Develop close working relationships with key principal and strategic partners
  
• Work closely with cross-functional teams to define and ensure implementation of goals that support business growth
  

Requirements

• Excellent knowledge of the retail industry, market knowledge, trends, and consumer behavior
  
• Demonstrated success in implementing andoptimising operational processes to drive efficiency and effectiveness in at least 30 stores
  
• Experience in implementing initiatives to enhance customer experience
  
• Ability to analyse data, identify trends, and make data-driven decisions.
  
• Proven ability to troubleshoot operational challenges and implement effective solutions
  
• Ability to effectively collaborate and communicate across different levels of the organization