Desktop Support Engineer_Immediate Joiners_Goa

Team Computers; South Goa District; On-site; INR 350,000 - 520,000; Full time

Job summary

Team Computers in Goa is looking for an IT Support Specialist to respond to user inquiries, diagnose hardware issues, and install and troubleshoot operating systems and software. You will manage user accounts in Active Directory, assist with VPN and network connectivity, and document all activities in ticketing systems like ServiceNow, Jira, or Zendesk.

The role requires strong Windows knowledge, familiarity with hardware, and excellent English communication.

Qualifications

• Strong knowledge of Windows environments.
• Familiarity with computer hardware, peripherals, and troubleshooting techniques.
• Experience with Active Directory, Office 365, and common business applications.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Excellent English communication, customer service, and problem-solving skills.
• Ability to work independently and manage multiple tasks in a fast-paced environment.

Responsibilities

• Respond to user inquiries and provide technical assistance via phone, email, chat, or in person.
• Diagnose and resolve hardware issues including desktops, laptops, printers, and peripherals.
• Install, configure, and troubleshoot operating systems (Windows, macOS, Linux) and software applications.
• Perform system upgrades, patches, and routine maintenance.
• Manage user accounts, permissions, and access in Active Directory or similar environments.
• Assist with network connectivity issues including VPN, Wi-Fi, and wired connections.
• Set up new workstations, including imaging, configuration, and deployment.
• Document support activities, solutions, and user interactions in ticketing systems (e.g., ServiceNow, Jira, Zendesk).
• Maintain inventory of hardware and software assets.
• Escalate complex issues to higher-level support teams when needed.
• Provide training or guidance to users on basic IT tasks and best practices.

Skills

Windows environments

Hardware & peripherals

Troubleshooting techniques

English communication

Independent work

multitasking

Tools

ServiceNow

Jira

Zendesk

Active Directory

Office 365

Job description

Role & responsibilities

• Respond to user inquiries and provide technical assistance via phone, email, chat, or in person.
• Diagnose and resolve hardware issues including desktops, laptops, printers, and peripherals.
• Install, configure, and troubleshoot operating systems (Windows, macOS, Linux) and software applications.
• Perform system upgrades, patches, and routine maintenance.
• Manage user accounts, permissions, and access in Active Directory or similar environments.
• Assist with network connectivity issues including VPN, Wi-Fi, and wired connections.
• Set up new workstations, including imaging, configuration, and deployment.
• Document support activities, solutions, and user interactions in ticketing systems (e.g., ServiceNow, Jira, Zendesk).
• Maintain inventory of hardware and software assets.
• Escalate complex issues to higher-level support teams when needed.
• Provide training or guidance to users on basic IT tasks and best practices.

Preferred candidate profile

• Strong knowledge of Windows environments.
• Familiarity with computer hardware, peripherals, and troubleshooting techniques.
• Experience with Active Directory, Office 365, and common business applications.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Excellent English communication, customer service, and problem-solving skills.
• Ability to work independently and manage multiple tasks in a fast-paced environment.