Desktop Support Engineer_Immediate Joiners(Mumbai)

Team Computers; Navi Mumbai, Mumbai; On-site; INR 300,000 - 520,000; Full time

Job summary

Team Computers in Navi Mumbai is looking for an IT support professional to deliver desktop support for hardware, software, and user issues, ensuring smooth day‑to‑day operations for a busy user base. The role covers Active Directory user accounts, password resets, Microsoft 365, Outlook configuration, OST/PST handling, and ITSM‑driven ticketing with strict adherence to SLA.

You will troubleshoot remotely and on‑site while communicating clearly with users and prioritizing tickets to minimize

Qualifications

• Provide desktop support for hardware, software, and user issues.
• Experience with Active Directory user accounts, password resets, permissions, and troubleshooting.
• Hands-on with Microsoft 365 and related applications.

Responsibilities

• Provide desktop support for hardware, software, and user issues.
• Configure and troubleshoot Microsoft Outlook, including profiles, email setup, and connectivity issues.
• Handle OST/PST files including backup, recovery, and troubleshooting.
• Work with ticketing tools and follow ITSM processes.
• Prioritize tickets based on SLA and business impact.
• Provide support to multiple users and troubleshoot issues remotely/on-site.
• Demonstrate strong troubleshooting, communication, and customer-service skills.

Skills

Desktop Support

Active Directory

Microsoft 365

Outlook

OST PST

Ticketing Tools

ITSM

Remote Support

Customer Service

Job description

Role & responsibilities

• Provide desktop support for hardware, software, and user-related issues.
• Strong experience with Active Directory (AD) user accounts, password resets, permissions, and troubleshooting.
• Hands‑on experience with Microsoft 365 (O365) and related applications.
• Configure and troubleshoot Microsoft Outlook, including profiles, email setup, and connectivity issues.
• Good knowledge of OST/PST files, including backup, recovery, and troubleshooting.
• Experience working with ticketing tools and following ITSM processes.
• Handle and prioritize tickets based on SLA and business impact.
• Provide support to multiple users and troubleshoot issues remotely/on‑site.
• Strong troubleshooting, communication, and customer-service skills.

Preferred candidate profile

Perks and benefits