Desktop Support Engineer

PES Hr Services; North Goa; On-site; INR 600,000 - 900,000; Full time

Job summary

PES Hr Services is looking for a Desktop Support Engineer to join their IT Operations team in North Goa. Candidates should have extensive experience in desktop support, particularly with Windows OS 11 and hardware troubleshooting. This full-time role demands excellent interpersonal skills and the ability to work collaboratively.

The ideal candidate will have a degree in IT and over 12 years of hands-on experience in the field. Strong communication skills are necessary to effectively interact with clients is essential.

Qualifications

• Usually requires a degree in IT, with 12+ years of experience in desktop support.
• Hands-on experience with troubleshooting laptops, desktops, and peripherals.
• Excellent interpersonal skills to interact with clients and employees.

Responsibilities

• Perform OS installations, patch management, software upgrades, and new hardware setups.
• Diagnose LAN, Wi‑Fi, and VPN connectivity issues.
• Use ticketing systems to document issues, track resolution, and meet SLAs.
• Maintain inventories of IT assets, including tracking and tagging equipment.

Skills

Proficiency in Windows OS 11

MS Office 365

Active Directory user management

Troubleshooting laptops

Troubleshooting desktops

Interpersonal skills

Education

Degree in IT

Tools

ServiceNow

Job description

Job Description

Key Responsibilities

• Installation & Deployment: Perform OS installations, patch management, software upgrades, and new hardware setups.
• Networking & Connectivity: Diagnose LAN, Wi‑Fi, and VPN connectivity issues.
• Ticket Management: Use ticketing systems (e.g., ServiceNow) to document issues, track resolution, and meet Service Level Agreements (SLAs).
• Asset & Vendor Management: Maintain inventories of IT assets, including tracking and tagging equipment.

Required Skills and Qualifications

• Technical Knowledge: Proficiency in Windows OS 11, MS Office 365, and Active Directory user management.
• Hardware Expertise: Hands‑on experience with troubleshooting laptops, desktops, and peripherals.
• Education/Experience: Usually requires a degree in IT, with 12+ years of experience in desktop support.
• Communication: Excellent interpersonal skills to interact with clients and employees.

Employment Category

• Employment Type: Full time
• Industry: IT – Hardware / Networking
• Role Category: IT Operations / EDP / MIS
• Functional Area: Not Specified
• Role/Responsibilities: Desktop Support Engineer

Contact Details

• Company: PES HR Services
• Location(s): North Goa
• Additional attributes: Ability to work in a team environment with members of varying skill levels. Highly motivated. Learns quickly.