Desktop Support Engineer / Immediate Joiner

Progressive Techserve; Navrangpura; On-site; INR 350,000 - 500,000; Full time

Job summary

Progressive Techserve is seeking a Desktop Support professional to act as the single point of contact for IT issues. The role involves desktop troubleshooting, user coordination, and both desk-side and remote assistance to local and remote users.

Responsibilities include monitoring satisfaction responses and ensuring timely resolution of technical problems. Strong communication and Windows/Outlook proficiency are essential.

Qualifications

• Experience providing desktop IT support via phone, tickets, emails and chat.
• Knowledge of Windows OS, Outlook, and network basics (DNS/DHCP).
• Hardware support including printers and PC assembly/disassembly.

Responsibilities

• Provide IT desktop support as single point of contact.
• Coordinate with engineers and users.
• Deliver desk-side and remote assistance to users.
• Monitor customer satisfaction responses.

Skills

Windows OS

Outlook

Active Directory

DNS

DHCP

Desktop support

Hardware support

Communication skills

Tools

Ticketing system

Email/Chat tool

Job description

Desktop Support Job Description:-

• Provide IT support (Single Point of Contact) including desktop related technical assistance via telephone, ticket system, emails, and instant chat messaging tool.
• Co-ordination with engineers and user.
• Providing desk side support for local users and remote assistance for users.
• Monitor, track and respond to customer satisfaction survey responses.
• Should be good in Windows Support, Outlook Support, Active Directory, DNS, DHCP.
• Should have good knowledge into Hardware Support (Printer, System Assembling and Disassembling)
• OS Troubleshooting, Outlook Troubleshooting and Configuration
• Should have good communication and technical knowledge.