Desktop Support Engineer

Geekay Infotech; Mumbai City; On-site; INR 223,000 - 446,000; Full time

Job summary

Reliance Foundation Hospital in Mumbai (Charni Road) seeks a Desktop Support Engineer to troubleshoot desktops, laptops, printers, scanners, and related devices, while coordinating with the IT team and vendors on server- or network-related issues.

You will create user profiles, configure desktop settings, perform routine upgrades, manage tickets via the helpdesk, and install MS Office, MS Project, and MS Outlook to ensure seamless email access and productivity.

Qualifications

• Understand ticketing processes, SLAs, incident and service request management, and First Call Resolution.
• Troubleshoot desktops, laptops, printers, scanners, and related devices; coordinate with core IT team and vendors to resolve server- or network-related issues.
• Identify, investigate, and resolve reported incidents; assemble computers and maintain desktop peripherals and network devices.
• Install and configure application software including MS Office, MS Project, MS Outlook; suggest improvements to IT support processes.

Responsibilities

• Understand ticketing processes, SLAs, incident and service request management, and First Call Resolution.
• Troubleshoot desktops, laptops, printers, scanners, and related devices; coordinate with core IT team and principal vendors to resolve server- or network-related issues.
• Create user profiles and customize desktop settings according to user requirements.
• Plan and perform routine repairs and system upgrades; use helpdesk systems to prioritize workloads and update status.
• Install and configure MS Office, MS Project, MS Outlook for email access and browsers; ensure compliance with departmental standards.

Skills

Ticketing & SLAs

First Call Resolution

Desktop Troubleshooting

User Support

Preventive Maintenance

Tools

MS Office

MS Project

MS Outlook

Job description

JOB DESCRIPTION

Company: Reliance Foundation Hospital

Job Role: Desktop Support Engineer

Location: Charni Road, Mumbai

Shift: Rotational Shift

Roles and Responsibilities

• Understand ticketing processes, service-level agreements (SLAs), incident and service request management, and First Call Resolution (FCR). Troubleshoot desktops, laptops, printers, scanners, and related devices; coordinate with the core IT team and principal vendors to resolve server- or network-related issues.
• Provide technical support by identifying, investigating, and resolving reported incidents. Assemble computers and regularly maintain desktop peripherals and network devices, including printers and scanners.
• Create user profiles and customize desktop settings according to user requirements. Ensure desktop systems function effectively across departments through regular checks and preventive maintenance.
• Plan and perform routine repairs and system upgrades. Use helpdesk systems to prioritize workloads, manage tickets, and update queries, calls, and resolution status.
• Install and configure application software, including MS Office, MS Project, MS Outlook for email access, and web browsers. Identify and recommend improvements to IT support processes and procedures. Ensure compliance with departmental standards, processes, and templates.