Desktop Support Engineer

Team Computers Pvt Ltd; Mumbai; On-site; INR 240,000 - 360,000; Full time

Job summary

Team Computers Pvt Ltd in Mumbai seeks an experienced IT Helpdesk/Technical Support professional to provide advanced support to end-users for hardware, software, and network issues.

You will troubleshoot complex problems, deploy and configure software, manage desktops, laptops, and peripherals, and document incidents in the ticketing system. The role requires collaboration with IT teams to escalate and resolve issues promptly and ensure IT policy compliance across locations.

Qualifications

• Provide advanced technical support to end-users for hardware, software, and network-related issues.
• Troubleshoot and resolve complex technical issues, ensuring minimal downtime.
• Deploy and configure software applications and operating systems.
• Manage and maintain hardware components including desktops, laptops, and peripheral devices.
• Document and track incidents, resolutions, and service requests in the ticketing system.
• Work closely with other IT teams to escalate and resolve issues promptly.

Responsibilities

• Provide advanced technical support to end-users for hardware, software, and network-related issues.
• Troubleshoot and resolve complex technical issues, ensuring minimal downtime.
• Deploy and configure software applications and operating systems.
• Manage and maintain hardware components including desktops, laptops, and peripheral devices.
• Document and track incidents, resolutions, and service requests in the ticketing system.
• Work closely with other IT teams to escalate and resolve issues promptly.

Job description

Location:

Mumbai (All Areas),Chandrapur,Khandala

Job Description

• Provide advanced technical support to end-users for hardware, software, and network-related issues.
• Troubleshoot and resolve complex technical issues, ensuring minimal downtime.
• Deploy and configure software applications and operating systems.
• Manage and maintain hardware components including desktops, laptops, and peripheral devices.
• Document and track incidents, resolutions, and service requests in the ticketing system.
• Work closely with other IT teams to ***escalate and resolve issues promptly.***
• Ensure compliance with company IT policies and procedures.

Our Presence

DELHI

NOIDA

KOLKATA

BANGALORE

Prestige Shantiniketan - The Business Precinct, Tower-B, 2nd Floor, Whitefield Main Road, Bengaluru - 560048

GURUGRAM

PUNE