Desktop Support Engineer- Guntur

Ascent E Digit Solutions; Guntur District; On-site; INR 300,000 - 600,000; Full time

Job summary

Ascent E Digit Solutions is seeking a Desktop Support Engineer to provide on-site technical support for bank employees, ensuring smooth operation of desktops, laptops, printers, and network connectivity across branches.

The role involves L1/L2 support, hardware troubleshooting, basic networking, asset management, and adherence to bank IT security policies, with a focus on timely incident resolution.

Qualifications

• Proficient in Windows OS and MS Office.
• Strong knowledge of LAN, TCP/IP, DNS, DHCP.
• Experience with printers and scanners.
• Familiar with IT asset management and ticketing systems.
• Good communication and customer-service skills.
• Able to work independently at on-site branches.

Responsibilities

• Provide L1/L2 desktop and end-user technical support.
• Install, configure, troubleshoot and maintain desktops, laptops and peripherals.
• Troubleshoot Windows OS, MS Office, email and other business applications.
• Diagnose and resolve hardware issues involving desktops, laptops, printers, scanners and other peripherals.
• Troubleshoot basic LAN, Wi-Fi, TCP/IP and network connectivity issues.
• Configure and troubleshoot printers, scanners and other banking peripherals.
• Handle user incidents and service requests within defined SLA timelines.
• Perform software installation, updates, patches and system configuration.
• Maintain IT asset records and update hardware/software inventory.
• Coordinate with network, server and application teams for escalated issues.
• Follow bank IT security policies, access-control procedures and standard support processes.
• Prepare daily/weekly support reports and maintain proper incident documentation.
• Ensure minimal downtime and timely resolution of branch IT issues.

Skills

Windows OS troubleshooting

MS Excel

Desktop hardware troubleshooting

LAN / TCP/IP / DNS / DHCP

Printers and peripherals

IT asset management

Ticketing systems

Communication skills

On-site work

Independent work

Tools

IT asset management software

Helpdesk / ticketing software

Job description

We are looking for a Desktop Support Engineer to provide on-site technical support to bank employees and ensure the smooth functioning of desktops, laptops, printers, network connectivity, and other IT infrastructure across the branch/office.

Key Responsibilities

Provide L1/L2 desktop and end-user technical support.

Install, configure, troubleshoot and maintain desktops, laptops and peripherals.

Troubleshoot Windows OS, MS Office, email and other business applications.

Diagnose and resolve hardware issues involving desktops, laptops, printers, scanners and other peripherals.

Troubleshoot basic LAN, Wi-Fi, TCP/IP and network connectivity issues.

Configure and troubleshoot printers, scanners and other banking peripherals.

Handle user incidents and service requests within defined SLA timelines.

Perform software installation, updates, patches and system configuration.

Maintain IT asset records and update hardware/software inventory.

Coordinate with network, server and application teams for escalated issues.

Follow bank IT security policies, access-control procedures and standard support processes.

Prepare daily/weekly support reports and maintain proper incident documentation.

Ensure minimal downtime and timely resolution of branch IT issues.

Required Skills

Strong knowledge of Windows OS, MS Excel and desktop troubleshooting.

Good understanding of LAN, TCP/IP, DNS, DHCP, and basic networking.

Hands-on experience with printers, scanners and other peripherals.

Knowledge of hardware troubleshooting and preventive maintenance.

Basic understanding of IT asset management and ticketing systems.

Good communication and customer-handling skills.

Ability to work independently at branch/onsite locations.