Technical Support Engineer - Tirupati
Inspirisys
11 days ago
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Job summary
Inspirisys in India is hiring a Desk Support Engineer to provide L1/L2 desktop support, addressing hardware and software issues to keep end users productive.
The role requires 1–3 years of field desktop engineering experience, strong hardware troubleshooting skills, and proficiency in OS installations (Windows). Printer maintenance experience is also preferred, with teamwork to resolve escalated tickets.
Qualifications
- 1-3 years of experience in field desktop engineering or related field.
- Strong knowledge of hardware troubleshooting techniques.
- Proficiency in installing/configuring operating systems (OS), including Windows installation.
- Experience with printer troubleshooting and maintenance.
Responsibilities
- Provide Level 1 (L1) and Level 2 (L2) desktop support to end-users, troubleshooting hardware and software issues.
- Install, configure, and maintain desktops, laptops, printers, and other peripherals.
- Perform OS installations, Windows installations, Outlook configurations, ticketing tool usage, and printer troubleshooting.
- Collaborate with team members to resolve escalated cases.
- Troubleshoot complex technical problems using various diagnostic tools.
Skills
Hardware troubleshooting
OS installation
Printer troubleshooting
Desktop support
Tools
Ticketing tools
Job description
Roles and Responsibilities
- Provide Level 1 (L1) and Level 2 (L2) desktop support to end-users, troubleshooting hardware and software issues.
- Install, configure, and maintain desktops, laptops, printers, and other peripherals.
- Perform OS installations, Windows installations, Outlook configurations, ticketing tool usage, and printer troubleshooting.
- Collaborate with team members to resolve escalated cases.
- Troubleshoot complex technical problems using various diagnostic tools.
Desired Candidate Profile
- 1-3 years of experience in field desktop engineering or related field.
- Strong knowledge of hardware troubleshooting techniques.
- Proficiency in installing/configuring operating systems (OS), including Windows installation.
- Experience with printer troubleshooting and maintenance.
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