Desktop Support Engineer 2 - MAndideep

3i Infotech Limited; Mandideep; On-site; INR 300,000 - 500,000; Full time

Job summary

3i Infotech Limited in Mandideep, Madhya Pradesh is seeking a Desktop Support Engineer to deliver day-to-day IT support for end users and ensure smooth operation of desktops, laptops, and peripherals.

The role requires 4 years of hands-on experience, a relevant IT degree, and knowledge of Windows, AD, and MS Office 365, with basic networking concepts. You will manage incidents, update inventories, and coordinate with the IT team.

Qualifications

• BE/B.Tech / BCA / B.Sc. / Diploma / equivalent qualification in IT, Computer Science, or related field.
• 4 years of experience in desktop support or IT helpdesk environment.
• Experience providing L1/L2 end-user support for desktops, software, and peripherals.

Responsibilities

• Provide L1/L2 desktop and end-user support for hardware and software issues.
• Troubleshoot Windows OS, desktops, laptops, printers, scanners, and other peripherals.
• Install, configure, and troubleshoot software applications and system updates.

Skills

Windows 10/11 troubleshooting

Hardware & peripherals troubleshooting

Networking TCP/IP DNS DHCP LAN/WAN

Active Directory & user administration

Microsoft Office / Microsoft 365

ITIL / Service Desk knowledge

Communication skills

Education

BE/B.Tech / BCA / B.Sc. / Diploma / equivalent qualification

Job description

Job Title: Desktop Support Engineer

Location: Mandideep, Madhya Pradesh
Experience: 4 Years
Employment Type: Full-Time

Job Description

We are looking for a Desktop Support Engineer to provide day-to-day IT support to end users and ensure smooth functioning of desktops, laptops, peripherals, and basic network connectivity.

Key Responsibilities

• Provide L1/L2 desktop and end-user support for hardware and software issues.
• Troubleshoot Windows OS, desktops, laptops, printers, scanners, and other peripherals.
• Install, configure, and troubleshoot software applications and system updates.
• Perform hardware installation, configuration, maintenance, and troubleshooting.
• Troubleshoot basic LAN, Wi-Fi, IP, DNS, DHCP, and network connectivity issues.
• Handle user account, password, and access-related issues.
• Install and configure MS Office / Microsoft 365 applications.
• Maintain IT assets and update hardware/software inventory.
• Log, track, and close incidents/service requests within defined SLA.
• Coordinate with the central IT team/vendors for escalated issues.
• Maintain proper documentation of incidents, assets, and support activities.

Required Skills

• Good knowledge of Windows 10/11 and Desktop Troubleshooting.
• Hands-on experience with hardware and peripheral troubleshooting.
• Basic knowledge of networking TCP/IP, DNS, DHCP, LAN/WAN.
• Knowledge of Active Directory and user administration.
• Good understanding of Microsoft Office / Microsoft 365.
• Basic knowledge of ITIL/Service Desk processes will be an advantage.
• Good communication and customer-handling skills.

Qualification

BE/B.Tech / BCA / B.Sc. / Diploma / equivalent qualification in IT, Computer Science, or related field.

Preferred Profile

Candidates with experience in manufacturing, warehouse, plant, logistics, or industrial IT support environments will be preferred.

Work Location: Mandideep, Madhya Pradesh