DESKTOP SUPPORT ENGINEER

Minitek Systems India Pvt. Ltd.; Nashik District; On-site; INR 300,000 - 520,000; Full time

Job summary

Minitek Systems India Pvt. Ltd. is seeking an IT support technician to handle first-level technical support for desktops, laptops, printers and peripherals.

You will install, configure, and troubleshoot Windows OS and business applications, and diagnose hardware, software and OS issues. The role includes joining client systems to Active Directory, configuring Outlook, and resolving network connectivity problems.

Qualifications

• Prior experience providing first-level IT support in a corporate environment.
• Proficiency in configuring Windows OS and business applications.
• Strong diagnostic skills for hardware, software and OS issues.
• Experience with AD, DNS, DHCP and printer support is a plus.

Responsibilities

• Provide first-level technical support for desktops, laptops, printers, and peripherals.
• Install, configure, and troubleshoot Windows OS and business applications.
• Diagnose and resolve hardware, software, and OS-related issues.

Skills

IT support

Windows OS

Network troubleshooting

Active Directory

Outlook troubleshooting

Printer support

DNS/DHCP

Remote support

Asset management

Ticketing system

Education

Tools

Remote Desktop

Ticketing System

Job description

• Provide first-level technical support for desktops, laptops, printers, and peripheral devices.
• Install, configure, and troubleshoot Windows operating systems and business applications.
• Diagnose and resolve hardware, software, and OS-related issues.
• Install and configure local and network printers.
• Configure and troubleshoot Microsoft Outlook, including mailbox setup and backup/recovery.
• Join client systems to the Active Directory domain and perform basic user support.
• Assist in troubleshooting DNS, DHCP, and basic network connectivity issues.
• Provide remote technical support using Remote Desktop (RDP).
• Log, update, and resolve incidents using the ticketing system within SLA.
• Perform software installation, driver updates, and system maintenance.
• Coordinate with users to ensure timely issue resolution and customer satisfaction.
• Maintain IT asset records and document technical support activities.