Desktop Support Engineer

Progressive Techserve; Solan; On-site; INR 250,000 - 350,000; Full time

Job summary

Progressive Techserve in Nalagarh, Solan, Himachal Pradesh, India seeks a Desktop Support Engineer to deliver end-user support for Windows 10/11, Office 365, VPN access, printers and hardware. You will handle ticketing, SLA compliance, backups and remote assistance from on-site locations.

The role covers LAN/WAN, printer setups, and hardware/software deployments with a 6-day work week and two shift blocks. Strong customer focus and documentation are essential.

Qualifications

• Experience in desktop support for Windows OS and end-user devices.
• Proficient with Office 365 and Outlook for enterprise users.
• Hands-on with printers/scanners, networks, and remote access tools.

Responsibilities

• Install and administer network print servers.
• Manage backups and data restoration processes.
• Troubleshoot VPN issues and PC/Laptop problems.
• Install printers, scanners, drivers and related software.
• Create and manage support tickets; ensure SLA adherence.
• Remote server administration using VNC and Remote Desktop.

Skills

Desktop Support

Windows 10/11

VPN troubleshooting

Hardware basics

MS Office / O365

Printer/Scanner setup

Ticketing & SLA

Remote Desktop / VNC

LAN / WAN

Backups & Recovery

Tools

Remote Desktop

VNC

BitLocker

MS Outlook

Office 365

Job description

Role & responsibilities

Role Name: - Desktop Support Engineer

Location- NalagarhAddress:- Nalagarh,, District Solan, Himachal Pradesh 174101

Type of Job: - WFO

No of days working in a week: - 6 days

Shift Timing- 9 Hours shift- 06:00 AM

2:00 PM 10:00 PM

Job Descriptions: - Desktop Support Engineer

Operating Systems Client: Windows,10 & 11.

• Installing and administering network print server
• Managing backups and restoration of data using
• Familiar with computer applications such as MS-OFFICE , O365 ,
• Experience with LAN, WAN.
• installations of printers, scanner
• Creating tickets for the agent.
• VPN issues, Trouble shootings of PC and Laptops.
• Install and upgrade of all Hardware and Softwares,
• Laptops formatting and also drivers and software installations, Network media connections [modems, routers, switches]
• Installing additional software tools, service packs and others, Configuring and Troubleshooting the Network Printer Issues.
• Achieved 95% accuracy in resolving user tickets and reduced service restoration time by 45%.
• Proficiently handle P1, P2, and P3 tickets, consistently meeting SLA deadlines for timely resolution.
• Knowledge on RemoteDesktopand Remote Assistance.
• Ensure security through access controls, backups and firewalls.
• Upgrade systems with new releases and models, Configuration and troubleshooting of MS-Outlook Clients.
• Providing solutions for problems with network printers, network connectivity, and hardware and software problems.
• Take over all ownership of all user calls logged and ensuring resolution of calls within SLA.
• Remote Server Administration through VNC, RemoteDesktopConnection , Bit Locker , Mapping of n/w drive