It Field Support Engineer

Progressive Techserve; New Delhi, Gurugram District; On-site; INR 300,000 - 460,000; Full time

Job summary

Progressive Techserve in Gurgaon is seeking an IT Field Support Engineer (Desktop Support) to provide on-site IT assistance for Windows 10/11, MS Office 365, printers, scanners, and user devices.

You will handle LAN/WAN issues, VPN troubles, remote access, hardware and software installs, and ticket management to meet SLA. The role involves a six-day week, Phase III Gurugram operations, and male candidates only.

Qualifications

• Experience in field support with Windows clients and MS Office 365.
• Proficient with LAN/WAN, printers, and scanners.
• Ability to create and manage tickets and meet SLA deadlines.

Responsibilities

• Install and administer network print server.
• Manage backups and data restoration.
• Troubleshoot VPN, PC, and laptop issues.
• Configure hardware/software and drivers.
• Remote server administration via VNC/Remote Desktop.
• Ensure security with access controls and firewalls.
• Resolve network printer and connectivity issues.

Skills

Windows 10/11

VPN troubleshooting

Remote Desktop

LAN/WAN

Printer support

Ticket management

Hardware install

MS Office 365

Job description

Role & responsibilities

Role Name: - IT Field Support Engineer ( Desktop Support )

Location- Gurgaon

Working Location- Phase III, Gurugram 122002

Type of Job: - WFO

No of days working in a week: - 6 days

Preferred - Male Candidate only

Job Descriptions:Field Support Engineer

Operating Systems Client: Windows,10 & 11.

• Installing and administering network print server
• Managing backups and restoration of data using
• Familiar with computer applications such as MS-OFFICE , O365 ,
• Experience with LAN, WAN.
• installations of printers, scanner
• Creating tickets for the agent.
• VPN issues, Trouble shootings of PC and Laptops.
• Install and upgrade of all Hardware and Softwares,
• Laptops formatting and also drivers and software installations, Network media connections [modems, routers, switches]
• Installing additional software tools, service packs and others, Configuring and Troubleshooting the Network Printer Issues.
• Achieved 95% accuracy in resolving user tickets and reduced service restoration time by 45%.
• Proficiently handle P1, P2, and P3 tickets, consistently meeting SLA deadlines for timely resolution.
• Knowledge on RemoteDesktopand Remote Assistance.
• Ensure security through access controls, backups and firewalls.
• Upgrade systems with new releases and models, Configuration and troubleshooting of MS-Outlook Clients.
• Providing solutions for problems with network printers, network connectivity, and hardware and software problems.
• Take over all ownership of all user calls logged and ensuring resolution of calls within SLA.
• Remote Server Administration through VNC, RemoteDesktopConnection , Bit Locker , Mapping of n/w drive

We are consider delhi ncr candidate only