Desktop Support Engineer 2

Progressive Techserve; Bhiwandi; On-site; INR 250,000 - 380,000; Full time

Job summary

Progressive Techserve in India is seeking a Sr Desktop Support Engineer for our Bhiwandi location. You will install and manage printers, handle backups, and troubleshoot LAN/WAN and VPN issues across Windows environments. Remote desktop and MS Office support are daily tasks, with strict SLA adherence.

The role requires hands-on experience with printers, scanners, and network devices, plus timely ticket creation and resolution and six-day work weeks from 9 AM to 6 PM.

Qualifications

• Minimum 2–3 years of desktop support experience.
• Strong knowledge of Windows 10/11 and MS Office/O365.
• Experience with printers, scanners and networked devices.
• Proficient in LAN/WAN troubleshooting and VPN access.
• Able to create and manage user tickets and meet SLA targets.

Responsibilities

• Install and administer network print servers and devices.
• Manage backups and data restoration processes.
• Troubleshoot VPN, remote desktop and PC/Laptop issues.
• Configure and troubleshoot MS-Outlook clients and MS Office suite.
• Handle Laptops formatting, hardware/software installs, drivers.
• Ensure ticket resolution within SLA and track P1/P2/P3 tickets.

Skills

LAN/WAN

VPN troubleshooting

Remote Desktop

Printer & network devices

Ticketing SLA

Windows 10/11 support

MS Office / O365

Tools

VNC

BitLocker

Job description

Role & responsibilities

Role Name: - Sr Desktop Support Engineer

Client- Bhiwandi ( maharashtra )

Client Location- CWH Mumbai Spares and Mumabi SP WH.WH-B7, Antariksh Logidrome, Village Amne, City- Bhiwandi, Pin- 421302

Type of Job: - WFO

No of days working in a week: - 6 days

Shift- 9 AM- 6 PM

Job Descriptions: - Desktop Support Engineer

Operating Systems Client: Windows,10 & 11.

• Installing and administering network print server
• Managing backups and restoration of data using
• Familiar with computer applications such as MS-OFFICE , O365 ,
• Experience with LAN, WAN.
• installations of printers, scanner
• Creating tickets for the agent.
• VPN issues, Trouble shootings of PC and Laptops.
• Install and upgrade of all Hardware and Softwares,
• Laptops formatting and also drivers and software installations, Network media connections [modems, routers, switches]
• Installing additional software tools, service packs and others, Configuring and Troubleshooting the Network Printer Issues.
• Achieved 95% accuracy in resolving user tickets and reduced service restoration time by 45%.
• Proficiently handle P1, P2, and P3 tickets, consistently meeting SLA deadlines for timely resolution.
• Knowledge on Remote Desktopand Remote Assistance.
• Ensure security through access controls, backups and firewalls.
• Upgrade systems with new releases and models, Configuration and troubleshooting of MS-Outlook Clients.
• Providing solutions for problems with network printers, network connectivity, and hardware and software problems.
• Take over all ownership of all user calls logged and ensuring resolution of calls within SLA.
• Remote Server Administration through VNC, Remote DesktopConnection , Bit Locker , Mapping of n/w drive