Desktop Support Engineer

Allied Digital; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

Allied Digital is seeking a Desktop Engineer to provide end-user IT support, install and configure desktops, laptops, and peripherals, and ensure smooth operations aligned with SLAs.

The role covers incident resolution for Windows OS, Office 365, Outlook, VPN, and security policies, along with asset management, onboarding, and coordination with vendors for repairs.

Qualifications

• Proficient in Windows 10/11 administration and Office 365.
• Experience with Active Directory user management.
• Strong understanding of TCP/IP, DNS, DHCP, and VPN.
• Hardware troubleshooting for desktops, laptops, printers.
• Proficient with remote support tools and ticketing systems.
• Knowledge of IT asset management and asset lifecycle.
• Familiar with ServiceNow, ManageEngine or Freshservice.
• Basic networking concepts and LAN/WAN troubleshooting.

Responsibilities

• Install, configure, and maintain desktop computers, laptops, printers, scanners, and other peripherals.
• Provide L1 technical support for hardware, software, operating systems, and network-related issues.
• Troubleshoot and resolve incidents related to Windows OS, Microsoft Office, Outlook, VPN, antivirus, and business applications.
• Manage user accounts, password resets, access permissions, and email configurations.
• Install, upgrade, and patch operating systems and applications.
• Monitor and maintain IT assets, inventory records, and asset life-cycle management.
• Coordinate with vendors for hardware repairs, warranty claims, and replacements.
• Support LAN/WAN connectivity, Wi-Fi, and network troubleshooting.
• Assist in deployment activities, system migrations, and new user onboarding.
• Maintain documentation of incidents, service requests, and technical procedures.
• Ensure compliance with information security policies and IT processes.

Skills

Windows 10/11 Administration

Microsoft Office 365 / Outlook

Active Directory (User Management)

TCP/IP, DNS, DHCP, VPN

Hardware Troubleshooting

Remote Support Tools

IT Asset Management

Ticketing Tools (ServiceNow, ManageEng

Basic Networking Knowledge

Tools

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Job description

We are looking for a Desktop Engineer to provide technical support, installation, configuration, troubleshooting, and maintenance of desktop systems, laptops, printers, and IT peripherals. The candidate will be responsible for ensuring smooth IT operations and delivering effective end-user support while adhering to organizational IT policies and service-level agreements (SLAs).

Key Responsibilities

• Install, configure, and maintain desktop computers, laptops, printers, scanners, and other peripherals.
• Provide L1technical support for hardware, software, operating systems, and network-related issues.
• Troubleshoot and resolve incidents related to Windows OS, Microsoft Office, Outlook, VPN, antivirus, and business applications.
• Manage user accounts, password resets, access permissions, and email configurations.
• Install, upgrade, and patch operating systems and applications.
• Monitor and maintain IT assets, inventory records, and asset life-cycle management.
• Coordinate with vendors for hardware repairs, warranty claims, and replacements.
• Support LAN/WAN connectivity, Wi-Fi, and network troubleshooting.
• Assist in deployment activities, system migrations, and new user onboarding.
• Maintain documentation of incidents, service requests, and technical procedures.
• Ensure compliance with information security policies and IT processes.

Required Technical Skills

• Windows 10/11 Administration
• Microsoft Office 365 / Outlook
• Active Directory (User Management)
• TCP/IP, DNS, DHCP, VPN
• Hardware Troubleshooting (Desktop, Laptop, Printer)
• Remote Support Tools
• IT Asset Management
• Ticketing Tools (ServiceNow, ManageEngine, Freshservice, etc.)
• Basic Networking Knowledge