Desktop Support Engineer

ValuePoint; Dadri; On-site; INR 240,000 - 360,000; Full time

Job summary

ValuePoint in Dadri, Uttar Pradesh, is seeking a Helpdesk support associate to manage user queries and incidents. You will troubleshoot Windows and Outlook, support desktops, laptops, printers, and scanners, and generate monthly MIS reports.

Strong communication skills and experience with a ticketing tool are essential for timely resolution. The role focuses on ensuring smooth IT operations, basic VPN/network troubleshooting, and documenting steps for future reference.

Qualifications

• Experience in a helpdesk environment with ticket-based workflows.
• Proficient in Windows OS and Outlook troubleshooting.
• Ability to troubleshoot hardware and software issues and document steps.

Responsibilities

• Handle all helpdesk activities and user queries.
• Troubleshoot Windows and Microsoft Outlook issues.
• Assist users over the phone and via ticketing system.
• Support desktops, laptops, printers and scanners.
• Generate monthly MIS reports.
• Address hardware and software installation and troubleshooting.
• Resolve antivirus, Windows patching and encryption concerns.
• Triage basic network and VPN issues.
• Demonstrate strong written and verbal communication.
• Work with ticketing tools to track and close incidents.

Skills

Helpdesk operations

Windows troubleshooting

Outlook/Microsoft 365

Hardware & software troubleshooting

VPN & network basics

Communication skills

Ticketing system experience

Tools

Ticketing tool

MS Windows OS

Printers & scanners hardware

Job description

Role & responsibilities

Key Responsibilities:

• 1)All activities related to Helpdesk.
• 2) Windows, Microsoft Outlook trouble shooting skills
• 3) Handling issues over phone
• 4) Support Desktops, Laptops, Printers & Scanners.
• 5) Monthly MIS report generation.
• 6) Issues related to Hardware & Software (Installations & Troubleshooting)
• 7) Issues related to Anti-virus, windows patches and Encryption Software
• 8) Knowledge on basic Network & VPN issues troubleshooting
• 9) Excellent written and verbal communication very important.
• 10) Experience on Ticketing tool