Desktop Support Engineer

ITC Infotech; Mumbai City; On-site; INR 279,000 - 469,000; Full time

Job summary

ITC Infotech in Mumbai is seeking a Desktop Support Engineer to build and provision Windows desktops and laptops, join them to the domain, configure user profiles, and install standard business apps. You will perform daily BAU support for these tools and handle mailbox/ADID tasks with ITSS and ITC Service Desk.

You will assist with AD account unlocks, password resets, and coordination with AD and Local Network teams, plus basic network issue resolution and LAN switch oversight.

Qualifications

• Experience deploying and supporting Windows desktops and laptops.
• Experience with user provisioning and AD account management.
• Familiarity with common business applications and security software.

Responsibilities

• Build Windows 1011 Desktops Laptops.
• Setup desktop laptop in the domain and configure user profile.
• Setup standard applications like MSOffice mail clients MS Outlook Lotus Notes Antivirus Security software CrowdStrike and specific business software SAP client.
• BaU Application support for the above software.
• User creation deletion transfer with ITSS team Logging requests with the ITC Service Desk for the creation modification deletion and transfer of mailboxesAD IDs.
• Verification of groups including their creation and deletion in collaboration with group owners.
• The team will handle user Active Directory account unlocking password resets and coordination with the central Active Directory and Central Local Network teams.
• Basic understanding of network concepts and devices Initial diagnosis and resolution of network-related issues Liase with ITSS network team for Wan issues.
• VC room equipment setup and coordination.
• Supervision of LAN switches and collaboration with the Network Engineer a Escalation and follow-up of LAN-related issues with the vendor to ensure prompt resolution for Distribution Operations Branches and Warehouses.

Skills

Windows OS

Active Directory

Domain Join & User Profiles

LAN Basics

Job description

Role - Desktop Support Engineer

Work location - ITC Ltd, World Trade Centre, 18th Floor, Centre 1, Cuffe Parade, Colaba, Mumbai- 400 005

• 1. Build Windows 1011 Desktops Laptops
• 2. Setup desktop laptop in the domain and configure user profile
• 3. Setup standard applications like MSOffice mail clients MS Outlook Lotus Notes Antivirus Security software CrowdStrike and specific business software SAP client
• 4. BaU Application support for the above software
• 5. User creation deletion transfer with ITSS team Logging requests with the ITC Service Desk for the creation modification deletion and transfer of mailboxesAD IDs
• 6. Verification of groups including their creation and deletion in collaboration with group owners
• 7. The team will handle user Active Directory account unlocking password resets and coordination with the central Active Directory and Central Local Network teams
• 8. Basic understanding of network concepts and devices Initial diagnosis and resolution of network-related issues Liase with ITSS network team for Wan issues
• 9. VC room equipment setup and coordination
• 10. Supervision of LAN switches and collaboration with the Network Engineer a Escalation and follow-up of LAN-related issues with the vendor to ensure prompt resolution for Distribution Operations Branches and Warehouses