Desktop Support Engineer

ITC Infotech; Mumbai; Presencial; INR 300 000 - 500 000; Tempo integral

Resumo da oferta

ITC Infotech in Mumbai (Colaba) is seeking a Desktop Support professional with 2–3 years of experience. The role involves building and provisioning Windows desktops, domain setup, and standard app configuration.

The position requires immediate joiners, work-from-office mode, and a virtual interview process. Candidates should hold a Bachelor’s degree in CS/IT or related field and be prepared to operate from the Mumbai office.

Qualificações

• Bachelor's degree in CS/IT or related field.
• 2–3 years of relevant experience.
• Location: Mumbai (Colaba).
• Mode: Virtual interview; Work from Office.

Responsabilidades

• Build Windows 10/11 Desktops and Laptops.
• Set up desktops/laptops in the domain and configure user profiles.
• Install standard applications (MS Office, mail clients, MS Outlook, Lotus Notes, antivirus, CrowdStrike, SAP client).
• BaU application support for the above software.
• Create/delete/transfer mailboxes and AD IDs with ITSS team; log requests with Service Desk.
• Verify groups and lifecycle in collaboration with group owners.
• Handle user AD account unlocking and password resets with central AD teams.
• Basic network concept understanding; diagnose network issues; coordinate with WAN team.
• Coordinate VC room equipment setup and operations.
• Supervise LAN switches; coordinate with Network Engineer to resolve LAN issues.

Formação académica

Bachelor's degree in Computer Science, IT, or a related field

Descrição da oferta de emprego

Dear Candidate,

ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specic alliances and the unique ability to leverage deep domain expertise from ITC Group businesses.

ITC Infotech is a wholly owned subsidiary of ITC Ltd. ITC is one of Indias leading private sector companies and a diversified conglomerate with businesses spanning Consumer Goods, Hotels, Paperboards and Packaging, Agri Business and Information Technology.

Position : Desktop support

Experience : 2 to 3 years

Location : Mumbai (Colaba)

Preferred Qualifications : Bachelor's degree in Computer Science, IT, or a related field.

Mode Of Interview : Virtual

Work mode : Work from Office

Notice Period : Immediate joiners only

Job Description :

• 1 Build Windows 10/11 Desktops Laptops
• 2 Setup desktop laptop in the domain and configure user profile
• 3 Setup standard applications like MSOffice mail clients MS Outlook Lotus Notes Antivirus Security software CrowdStrike and specific business software SAP client
• 4 BaU Application support for the above software
• 5 User creation deletion transfer with ITSS team Logging requests with the ITC Service Desk for the creation modification deletion and transfer of mailboxes AD IDs
• 6 Verification of groups including their creation and deletion in collaboration with group owners
• 7 The team will handle user Active Directory account unlocking password resets and coordination with the central Active Directory and Central Local Network teams
• 8 Basic understanding of network concepts and devices Initial diagnosis and resolution of network-related issues Liase with ITSS network team for Wan issues
• 9 VC room equipment setup and coordination
• 10 Supervision of LAN switches and collaboration with the Network Engineer a Escalation and follow-up of LAN-related issues with the vendor to ensure prompt resolution for Distribution Operations Branches and Warehouses.