Job Opening For Desktop Engineer L1 - Mumbai (Vikhroli)

Team Computers; Mumbai; Presencial; INR 350.000 - 550.000; Jornada completa

Descripción de la vacante

Team Computers in Mumbai is seeking a Desktop Engineer L1 to handle hardware troubleshooting, Windows OS deployment, and end-user support for Microsoft 365 apps.

The role requires 1-3 years of experience, with hands-on work on security tools like CrowdStrike and BitLocker, asset management, and incident handling through ticketing systems. You will service end users with professionalism and prompt resolution.

Formación

• 1–3 years of desktop support experience.
• Experience in hardware troubleshooting and break/fix support.
• End-user support for Microsoft 365 apps and Office suite.
• Basic LAN/WAN troubleshooting and asset management.

Responsabilidades

• Hardware troubleshooting and break/fix support; Windows OS installation and troubleshooting.
• End-user support for Microsoft 365 applications such as Outlook/Teams/Excel.
• Printer installation and day-to-day issue resolution.
• LAN/WAN connectivity troubleshooting and ticket logging.
• Asset allocation for new users and IT inventory management.
• Endpoint security support, including CrowdStrike, BitLocker and DLP related tasks.
• Handling incidents and requests through ticketing tools; professional end-user communication.

Conocimientos

Hardware troubleshooting

Windows OS installation

End-user support

Microsoft 365

Printer troubleshooting

LAN/WAN troubleshooting

Asset management

Endpoint security tools

Incident / ticket handling

Communication skills

Herramientas

CrowdStrike

BitLocker

DLP

Descripción del empleo

Greetings!

Role : Desktop Engineer L1

Location: Vikhroli, Mumbai

Exp: 1-3 years

Responsibilities -

• Hardware troubleshooting, diagnosis and break/fix support, Windows OS installation, and troubleshooting
• End-user support for Microsoft 365 applications/services such as Outlook/Email, Teams, Excel and other Office applications, Printer installation, troubleshooting day-to-day end-user issues and ensuring timely resolution
• Basic LAN/WAN connectivity troubleshooting and support case logging
• New user asset allocation and IT inventory management
• Endpoint security and compliance support, including installation and troubleshooting of CrowdStrike, BitLocker, DLP and other endpoint security tools
• Hands-on experience on incident/request handling and tracking through ticketing tools
• Good communication and interpersonal skills, with the ability to handle end users professionally and provide prompt support and resolution
• Support for IT standard application and softwares, Lab Instruments and applications or software issues.