Desktop Support Engineer

Soffit Infrastructure Services; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

Soffit Infrastructure Services in Bengaluru is seeking a Desktop Support Engineer to provide first-line IT support to end users, troubleshoot hardware and software, and ensure smooth operation of desktop systems.

You will install and configure Windows and macOS, document tickets, and collaborate with IT teams to improve support processes; 1-3 years of desktop support experience and strong communication skills are preferred.

Qualifications

• 1–3 years of experience in desktop support or related field.
• Strong knowledge of desktop management and troubleshooting techniques.
• Familiarity with Windows and macOS operating systems.

Responsibilities

• Provide first-level support for desktop hardware and software issues.
• Troubleshoot and resolve technical problems related to desktop systems.
• Install, configure, and maintain desktop operating systems and applications.
• Assist in the setup and deployment of new desktop systems.
• Document and track support requests using ticketing systems.
• Collaborate with IT teams to improve support processes and user experience.

Skills

Desktop support experience

Windows and macOS proficiency

Communication skills

Tools

Windows OS

macOS

Job description

Desktop Support Engineer Job Description

Job Title: Desktop Support Engineer Job Summary

The Desktop Support Engineer is responsible for providing technical support and assistance to end-users in a timely and efficient manner. This role involves troubleshooting hardware and software issues, maintaining desktop systems, and ensuring optimal performance of IT resources.

Duties and Responsibilities

• Provide first-level support for desktop hardware and software issues.
• Troubleshoot and resolve technical problems related to desktop systems.
• Install, configure, and maintain desktop operating systems and applications.
• Assist in the setup and deployment of new desktop systems.
• Document and track support requests using ticketing systems.
• Collaborate with IT teams to improve support processes and user experience.

Qualifications and Requirements

• 1-3 years of experience in desktop support or a related field.
• Strong knowledge of desktop management and troubleshooting techniques.
• Familiarity with Windows and macOS operating systems.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Key Competencies

• Problem-solving skills and attention to detail.
• Strong customer service orientation.
• Ability to prioritize tasks and manage time effectively.
• Adaptability to changing technologies and environments.

Performance Expectations

The Desktop Support Engineer is expected to resolve support tickets within established timeframes, maintain high levels of user satisfaction, and contribute to the overall efficiency of the IT support team.