Desktop Support Engineer End User Support

Precision Group; Bengaluru; On-site; INR 300,000 - 460,000; Full time

Job summary

Precision Group in Bengaluru is seeking an IT Helpdesk Support professional to provide end-user technical support for desktops, laptops, and peripherals. You will troubleshoot Windows issues, apply updates, manage antivirus, and assist with Active Directory tasks.

The role requires handling network connectivity problems, printer/scanner issues, and incident logging using IT ticketing tools. Shift work is 24/7, with an immediate interview process.

Qualifications

• Provide end-user technical support for desktops, laptops, and peripheral devices.
• Troubleshoot Windows operating system issues, system errors, and performance problems.
• Handle user login issues and basic Active Directory tasks.

Responsibilities

• Provide end-user technical support for desktops, laptops, and peripheral devices.
• Troubleshoot Windows operating system issues, system errors, and performance problems.
• Perform Windows patch updates, security updates, and OS version upgrades.
• Manage antivirus updates and ensure compliance with IT security policies.
• Install, configure, and maintain hardware, software, and business applications.
• Troubleshoot network connectivity issues, including LAN, Wi-Fi, TCP/IP, DNS, and DHCP.
• Resolve printer, scanner, and other peripheral device issues.
• Log, track, and resolve incidents and service requests using IT ticketing tools.
• Ensure timely resolution of issues within defined SLA timelines.
• Coordinate with internal IT teams for escalations and complex technical issues.
• Maintain documentation of incidents, troubleshooting steps, and resolutions.
• Provide professional customer service and communicate effectively with end users.
• Follow IT support procedures, security guidelines, and company policies.
• Work in 24/7 rotational shifts and attend a face-to-face interview on an immediate basis.

Skills

End-user support

Windows troubleshooting

Active Directory

IT security compliance

Incident logging

Tools

IT ticketing tools

Job description

Role & responsibilities

• Provide end-user technical support for desktops, laptops, and peripheral devices.
• Troubleshoot Windows operating system issues, system errors, and performance problems.
• Perform Windows patch updates, security updates, and OS version upgrades.
• Manage antivirus updates and ensure compliance with IT security policies.
• Install, configure, and maintain hardware, software, and business applications.
• Troubleshoot network connectivity issues, including LAN, Wi-Fi, TCP/IP, DNS, and DHCP.
• Resolve printer, scanner, and other peripheral device issues.
• Handle user login issues, account access problems, and basic Active Directory tasks.
• Log, track, and resolve incidents and service requests using IT ticketing tools.
• Ensure timely resolution of issues within defined SLA timelines.
• Coordinate with internal IT teams for escalations and complex technical issues.
• Maintain documentation of incidents, troubleshooting steps, and resolutions.
• Provide professional customer service and communicate effectively with end users.
• Follow IT support procedures, security guidelines, and company policies.
• Work in 24/7 rotational shifts and attend a face-to-face interview on an immediate basis.

Preferred candidate profile

• Provide end-user technical support for desktops, laptops, and peripheral devices.
• Troubleshoot Windows operating system issues, system errors, and performance problems.
• Perform Windows patch updates, security updates, and OS version upgrades.
• Manage antivirus updates and ensure compliance with IT security policies.
• Install, configure, and maintain hardware, software, and business applications.
• Troubleshoot network connectivity issues, including LAN, Wi-Fi, TCP/IP, DNS, and DHCP.
• Resolve printer, scanner, and other peripheral device issues.
• Handle user login issues, account access problems, and basic Active Directory tasks.
• Log, track, and resolve incidents and service requests using IT ticketing tools.
• Ensure timely resolution of issues within defined SLA timelines.
• Coordinate with internal IT teams for escalations and complex technical issues.
• Maintain documentation of incidents, troubleshooting steps, and resolutions.
• Provide professional customer service and communicate effectively with end users.
• Follow IT support procedures, security guidelines, and company policies.
• Work in 24/7 rotational shifts and attend a face-to-face interview on an immediate basis.