Desktop Support Engineer - IT Help Desk

nimble solutions; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

Nimble Solutions in Hyderabad, India, seeks an IT Help Desk professional to handle Tier 1-2 support across hardware, software, and connectivity issues via tickets, chat, phone, and remote sessions. You will manage Windows and macOS desktops, imaging, configuration, patching, and lifecycle management.

The role includes administering Active Directory accounts and Microsoft 365 apps, diagnosing network problems like VPN and Wi-Fi, maintaining asset inventory, and documenting steps for knowledge

Qualifications

• 2+ years of IT help desk or desktop support experience.
• Strong troubleshooting skills across Windows 10/11 and macOS environments.
• Experience with Active Directory user and group management.
• Proficiency with Microsoft 365 administration and support.

Responsibilities

• Provide Tier 1-2 IT support for hardware, software, and connectivity issues via ticketing system, chat, phone, and remote sessions.
• Manage Windows and macOS desktops/laptops including imaging, configuration, patching, and lifecycle management.
• Administer Active Directory accounts, groups, and permissions for user onboarding, offboarding, and access changes.
• Support Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive) and troubleshoot configuration issues.
• Diagnose and resolve network connectivity problems including VPN, Wi-Fi, and printer issues.
• Maintain asset inventory and track hardware assignments, warranties, and replacements.
• Escalate complex issues to senior engineers with clear documentation of troubleshooting steps taken.
• Create and maintain knowledge base articles and standard operating procedures for common issues.
• Ensure all support activities comply with HIPAA requirements for handling sensitive healthcare data.

Skills

Troubleshooting

Windows 10/11

macOS support

Active Directory management

Microsoft 365 administration

Tools

Ticketing system

Microsoft 365 Admin Center

Job description

Job Description:

Description

• Provide Tier 1-2 IT support for hardware, software, and connectivity issues via ticketing system, chat, phone, and remote sessions


• Manage Windows and macOS desktops/laptops including imaging, configuration, patching, and lifecycle management


• Administer Active Directory accounts, groups, and permissions for user onboarding, offboarding, and access changes


• Support Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive) and troubleshoot configuration issues


• Diagnose and resolve network connectivity problems including VPN, Wi-Fi, and printer issues


• Maintain asset inventory and track hardware assignments, warranties, and replacements


• Escalate complex issues to senior engineers with clear documentation of troubleshooting steps taken


• Create and maintain knowledge base articles and standard operating procedures for common issues


• Ensure all support activities comply with HIPAA requirements for handling sensitive healthcare data

Requirements

• 2+ years of IT help desk or desktop support experience


• Strong troubleshooting skills across Windows 10/11 and macOS environments


• Experience with Active Directory user and group management


• Proficiency with Microsoft 365 administration and support