Technical Support Technician

Rightpoint; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

Rightpoint is seeking a Technical Support Specialist in Bengaluru, India. The ideal candidate will provide technical support to end-users via various channels and troubleshoot hardware/software issues related to devices like laptops and desktops.

Applicants should have 3-7 years of experience in desktop engineering services and be adept at managing user accounts using Active Directory.

Qualifications

• 3-7 years of experience in desktop engineering services.
• Proven capability in troubleshooting hardware and software issues.
• Experience with user account management using Active Directory.

Responsibilities

• Provide technical support to end-users through phone, email, or in-person.
• Troubleshoot hardware and software issues related to devices.
• Install and maintain operating systems on Windows-based devices.
• Manage user accounts for authentication and authorization.
• Collaborate with team members to resolve complex technical issues.

Skills

Technical support

Troubleshooting hardware/software

Windows operating systems

Active Directory

Intune

Job description

Roles and Responsibilities

• Provide technical support to end-users through phone, email, or in-person interactions.
• Troubleshoot hardware and software issues related to laptops, desktops, printers, and other peripherals.
• Install, configure, and maintain operating systems (OS) on Windows-based devices.
• Manage user accounts using Active Directory and Intune for seamless authentication and authorization.
• Collaborate with team members to resolve complex technical issues that require escalation.

Desired Candidate Profile

• 3-7 years of experience in a similar role providing technical support for desktop engineering services.