Desktop Support Engineer

Intechnative; Mumbai; On-site; INR 250,000 - 400,000; Full time

Benefits offered by this job

Mentorship

Structured training

Diverse IT environments

Collaborative culture

Growth opportunities

Competitive compensation

Job summary

Care Infotech in Mumbai, India is seeking a motivated Desktop Support Engineer to join our IT team. This entry-level role is designed for freshers to learn, grow, and contribute to our service delivery excellence by supporting IT infrastructure and client needs.

As a Fresher, you will gain hands-on experience, work with senior team members, and develop foundational technical skills across hardware, software, and networks in a dynamic environment.

Qualifications

• Foundational knowledge of computer hardware and operating systems (Windows, macOS).
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Familiarity with common software applications and productivity suites.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Eagerness to learn and adapt to new technologies.

Responsibilities

• Respond to and resolve IT support tickets in a timely manner.
• Install, configure, and maintain hardware and software.
• Diagnose and troubleshoot technical issues for end-users.
• Assist with user account management and access control.
• Document technical procedures and solutions.
• Collaborate with senior team members on complex issues.
• Maintain IT inventory and asset management.

Skills

Windows/macOS basics

Networking basics (TCP/IP, DNS, DHCP)

Hardware & software installation

Problem solving

Communication skills

Eagerness to learn

Tools

CompTIA A+

Job description

inTechNative is seeking motivated Desktop Support Engineer

Experience : Fresher

Job Description:

Role Overview

We are seeking a motivated Desktop Support Engineer to join our dynamic team at Care Infotech. This role is crucial for maintaining the smooth operation of our IT infrastructure and ensuring our clients receive seamless support.

As a Fresher, you will have the opportunity to learn, grow, and contribute directly to our service delivery excellence, gaining hands‑on experience in a supportive environment.

This is an excellent entry-level position for individuals eager to build a career in IT support and develop foundational technical skills.

Key Responsibilities

• Respondto and resolve IT support tickets in a timely manner.
• Install, configure, and maintain hardware and software.
• Diagnoseand troubleshoot technical issues for end-users.
• Assistwith user account management and access control.
• Documenttechnical procedures and solutions.
• Collaboratewith senior team members on complex issues.
• MaintainIT inventory and asset management.

Required Qualifications

• Required:Foundational knowledge of computer hardware and operating systems (Windows, macOS).
• Required:Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Familiaritywith common software applications and productivity suites.
• Strongproblem-solving and analytical skills.
• Excellentcommunication and interpersonal abilities.
• Eagernessto learn and adapt to new technologies.

Preferred Skills

Customer Service Experience in a customer-facing role is a plus.

Troubleshooting Aptitude for identifying and resolving technical issues efficiently.

IT Certifications Basic certifications like CompTIA A+ are advantageous.

Ticketing Systems Exposure to helpdesk ticketing software.

What We Offer

• Mentorshipfrom experienced IT professionals.
• Structuredtraining and development programs.
• Exposureto diverse IT environments and technologies.
• Collaborativeand supportive team culture.
• Opportunityto grow within a leading IT service provider.
• Competitivecontract compensation.

About the Company

Care Infotech is a prominent after‑sales support service provider in Mumbai, dedicated to developing and implementing robust IT solutions for companies of all sizes.

We pride ourselves on building lasting client relationships by deliveringtimely and efficient service, partnering with top IT majors to offer best‑of‑breed solutions that address both current and future needs.

Our ever‑ready attitude and deep understanding of corporate IT demands have led us to successfully complete numerous prestigious projects.

Join Us

If you are a proactive individual with a passion for technology and a desire to kickstart your IT career, this is the perfect opportunity for you. Join a team that values learning, collaboration, and client success.