Desktop Support Engineer

Intechnative; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Professional Growth

Diverse Exposure

Collaborative Culture

Impactful Work

Competitive Terms

Job summary

inTechNative in Bengaluru is seeking a motivated Desktop Support Engineer to join our technical operations team. You will be the primary point of contact for our corporate client base, owning the resolution of hardware and software incidents and ensuring high-availability IT environments.

Responsibilities include diagnosing issues, configuring and deploying workstations, managing Active Directory, and documenting resolutions.

Qualifications

• 1 to 3 years of hands-on experience in a technical support or helpdesk environment.
• Proficiency in troubleshooting Windows OS and common business applications.
• Diploma or Degree in Computer Science, Information Technology, or a related field.
• Solid understanding of TCP/IP, DNS, DHCP, and basic network troubleshooting.
• Proven ability to explain technical concepts to non-technical stakeholders clearly.

Responsibilities

• Diagnose and resolve hardware, software, and network connectivity issues for end-users.
• Configure and deploy workstations, peripherals, and mobile devices according to company standards.
• Manage user accounts, permissions, and access rights within Active Directory environments.
• Maintain accurate documentation of support tickets and resolution steps in our service management system.
• Collaborate with senior engineers to implement infrastructure upgrades and security patches.
• Provide remote and on-site technical support to ensure minimal downtime for our clients.

Skills

Windows OS troubleshooting

Network troubleshooting

Communication

Education

Diploma or Degree in Computer Science/IT

Tools

Active Directory

Office 365

ITIL

Job description

inTechNative is seeking motivated Desktop Support Engineer for our client

Experience : 1 – 3 Years

Job Description:

About the Role:

We are seeking a dedicated Desktop Support Engineer to join our technical operations team, serving as the primary point of contact for our diverse corporate client base.

You will take full ownership of resolving complex hardware and software incidents while ensuring high-availability IT environments for our partners.

This role offers an exceptional opportunity for a motivated professional to refine their technical expertise and grow within a fast-paced, service-oriented environment.

Key Responsibilities

• Diagnose and resolve hardware, software, and network connectivity issues for end-users.
• Configure and deploy workstations, peripherals, and mobile devices according to company standards.
• Manage user accounts, permissions, and access rights within Active Directory environments.
• Maintain accurate documentation of support tickets and resolution steps in our service management system.
• Collaborate with senior engineers to implement infrastructure upgrades and security patches.
• Provide remote and on-site technical support to ensure minimal downtime for our clients.

Required Qualifications

• Required:1 to 3 years of hands-on experience in a technical support or helpdesk environment.
• Required:Proficiency in troubleshooting Windows OS and common business applications.
• EducationDiploma or Degree in Computer Science, Information Technology, or a related field.
• KnowledgeSolid understanding of TCP/IP, DNS, DHCP, and basic network troubleshooting.
• CommunicationProven ability to explain technical concepts to non-technical stakeholders clearly.

Preferred Skills

Active Directory Essential for managing user identities and group policies efficiently.

Office 365 Expertise in managing cloud-based productivity suites and email configurations.

ITIL Framework Familiarity with standard service management processes and incident lifecycle.

What We Offer

• Professional GrowthMentorship programs designed to accelerate your technical and soft skill development.
• Diverse ExposureOpportunities to work with a wide range of corporate clients across various industries.
• Collaborative CultureA supportive team environment that values knowledge sharing and collective success.
• Impactful WorkThe chance to solve real-world IT challenges that directly affect business continuity.
• Competitive TermsA fair and transparent contract structure that rewards your commitment and expertise.

Join Us

If you are a problem-solver who thrives in a fast-paced environment, we would love to have you on our team. This is your chance to build a career with a company that truly values technical excellence and client satisfaction.

We’d love to hear from you.