Technical Support Executive - Mumbai

QLC India; Mumbai; On-site; INR 350,000 - 600,000; Full time

Job summary

QLC India is seeking a proactive Technical Support specialist to troubleshoot hardware and software issues, provide remote and on-site assistance, and ensure smooth IT operations for employees and clients.

You will handle Windows/Linux environments, software installations, system configurations, and IT security practices, collaborating with internal teams to resolve technical challenges and improve user experience.

Qualifications

• Bachelor's degree or higher in CS/IT or related field.
• Certifications such as CompTIA A+, ITIL, CCNA are a plus.
• Experience in technical support, helpdesk, or sysadmin roles.
• Proficiency with Windows/Linux troubleshooting and software installs.
• Knowledge of networking, VPNs and remote troubleshooting tools.

Responsibilities

• Troubleshoot & resolve hardware, software, and network issues via remote/on-site support.
• Provide user support and training on technical queries and configurations.
• Perform system maintenance, updates, and security fixes.
• Support network connectivity, VPNs, and firewall troubleshooting.
• Log and track issues through a helpdesk system; document resolutions.
• Install, configure, and maintain IT peripherals; ensure data protection.

Skills

Troubleshooting

Hardware & Software support

Network troubleshooting

Windows/Linux environments

IT ticketing systems

Remote support

VPN configurations

Active Directory

Cloud-based services

System maintenance

Education

Bachelor's degree in Computer Science/Information Technology

Certifications such as CompTIA A+, ITIL, CCNA, MCITP

Tools

IT ticketing systems

Remote troubleshooting tools

Job description

Are you passionate about troubleshooting and providing top-notch technical assistance? Join us as a Technical Support , where you’ll play a key role in resolving technical issues, ensuring smooth IT operations, and enhancing the user experience.

In this role, you’ll provide hardware and software support, network troubleshooting, and system maintenance , working closely with internal teams and customers to resolve technical challenges efficiently. Your expertise in Windows/Linux environments, troubleshooting methodologies, and IT support tools will be critical in keeping systems running smoothly.

If you thrive on problem-solving, customer support, and optimizing IT performance, we’d love to hear from you!

Responsibilities

• Troubleshooting & Issue Resolution – Diagnose and resolve hardware, software, and network issues through remote and on-site support.
• User Support & Training – Assist employees and clients with technical queries, software installations, and system configurations .
• System Maintenance & Updates – Ensure regular system updates, patches, and security fixes to maintain system integrity.
• Network & Connectivity Support – Address internet connectivity issues, VPN configurations, and firewall troubleshooting .
• Ticket Management & Documentation – Log, track, and resolve issues through a helpdesk system, ensuring timely resolution.
• Hardware & Peripheral Support – Install, configure, and maintain printers, scanners, and other IT peripherals.
• Security & Data Protection – Ensure adherence to IT security policies , managing access controls and data backup solutions.

Education & Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Certifications such as CompTIA A+, ITIL, CCNA, or Microsoft Certified IT Professional (MCITP ) are a plus.
• Relevant experience in technical support, IT helpdesk, or system administration .
• Proficiency in Windows/MacOS/Linux troubleshooting and software installations .
• Knowledge of networking protocols, VPNs, and remote troubleshooting tools .
• Familiarity with IT ticketing systems, Active Directory, and cloud-based services.
• Hands on experience of SMTP, IMAP and POP3.
• Hands-On IT Experience – Gain exposure to diverse hardware, software, and network troubleshooting scenarios .
• Collaborative Work Environment – Work closely with IT teams and end-users to enhance overall system efficiency.
• Be Part of a Tech-Driven Team – Implement new IT solutions, optimize processes, and improve user experience .
• Skill Development & Growth – Enhance your expertise in troubleshooting, networking, and IT security with ongoing learning.
• Career Progression Opportunities – Grow into roles such as System Administrator, Network Engineer, or IT Specialist .