Field Tech Associate

NTT DATA, Inc.; Chennai District; On-site; INR 1,436,781 - 2,394,636; Full time

Job summary

NTT DATA, Inc. is looking for a Field Tech Associate to join our team in Chennai, Tamil Nadu. This role includes on-site and remote support for desktops and laptops, focusing on providing excellent customer service.

The ideal candidate will exhibit strong technical skills in Windows troubleshooting, break-fix services, and should have experience with ServiceNow ticketing. A+ certification or equivalent is preferred. This position involves physical tasks and effective communication with clients.

Qualifications

• Ability to comprehend and follow verbal and written technical instructions.
• Physical ability to lift and move enterprise technology hardware.
• Excellent interpersonal skills and ability to work collaboratively in a team.

Responsibilities

• Responsible for on-site and/or remote installation and repair of desktops, notebooks.
• Provide technical support and incident management as service desk function.
• Review, troubleshoot, and approve operational quality for devices.

Skills

ServiceNow ticketing system

Office 365 support

Windows troubleshooting

Customer service

Excellent verbal and written communication skills

Education

A+ certification or equivalent skill set

Job description

We are currently seeking a Field Tech Associate to join our team in Chennai, Tamil Nadu (IN-TN), India (IN).

The Desktop Support will be responsible for performing various managed client services for a strategic customer, including Windows, iMac, Break‑Fix, and Desk‑Side Support. This role combines strong technical skills with a focus on delivering a high level of customer service.

Job Responsibilities

• Responsible for on‑site and/or remote installation, implementation, maintenance, troubleshooting and repair of desktops, notebooks, and associated peripherals.
• Windows troubleshooting, diagnosing, imaging/deployment and software installation.
• Serve as company liaison with customers on administrative and technical matters.
• Provide technical support and incident management as a service desk function (ServiceNow).
• Review, troubleshoot, and approve operational quality desktops, notebooks, and peripherals (Windows 7, 10, 11, and Mac OS).
• Install, maintain and optimize desktop/ notebook configurations at customer sites.
• Diagnose and resolve product performance problems.
• Perform maintenance and repair services (basic break‑fix for desktops, laptops).
• Instruct customers on the operation and maintenance of basic Windows.

Preferred Skills

• ServiceNow ticketing system (or similar).
• Office 365 support.
• Windows troubleshooting, diagnosing, imaging/deployment and software installation.
• Installation/Troubleshooting of software/hardware.
• Proven customer service background.
• Ability to comprehend and follow verbal and written technical instructions and scripts.
• A+ certification or equivalent skill set.
• Availability to receive calls during normal business hours and after hours.
• Physical ability to lift and move enterprise and client technology hardware.
• Excellent verbal and written communication skills with an emphasis on customer service.
• Excellent interpersonal skills and ability to work collaboratively in a team environment.

NTT DATA is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information on our EEO rights and pay transparency, please click the provided links.