Desktop Support Engineer

preferable.ai; Jhajjar; On-site; INR 350,000 - 550,000; Full time

Job summary

EIL Global is seeking an experienced Desktop Support Engineer to join our on-site team in Jhajjar, Haryana. You will provide hands-on IT support, manage OS deployments, and work with network devices to ensure seamless end-user experiences for Enterprise clients across the APAC/EMEA regions.

The role requires strong communication skills, a solid hardware/software troubleshooting background, and the ability to collaborate with internal teams and client stakeholders to deliver reliable, timely IT

Qualifications

• Minimum 4 years of experience in IT support, desktop support, or field services.
• Strong hardware and software troubleshooting skills.
• Good understanding of LAN/WAN, routers, and switches.
• Experience with OS deployment and imaging.

Responsibilities

• Provide onsite desktop support and troubleshoot hardware and software issues.
• Perform Windows operating system installations, upgrades, and re-imaging.
• Diagnose and resolve issues related to desktops, laptops, printers, and peripherals.
• Perform basic network troubleshooting in LAN/WAN environments.
• Configure and troubleshoot routers, switches, and other network devices.
• Respond to service requests promptly while maintaining a high level of customer satisfaction.
• Document all support activities, troubleshooting steps, and resolutions accurately.
• Collaborate with internal teams and client stakeholders to ensure smooth service delivery.

Skills

Desktop support

IT troubleshooting

Networking basics

OS deployment

Job description

Jhajjar, Haryana 124103, India, India

Greetings from EIL Global!

EIL Global is a leading IT services provider delivering End User Computing (EUC), Infrastructure, Networking, and Data Centre support across the Asia Pacific and EMEA regions. Headquartered in Adelaide, Australia, we partner with global enterprises to provide reliable onsite IT support across multiple countries.

We are currently looking for experienced Desktop Support Engineer - (FTE position) - Jhajjar, Haryana

Key Responsibilities

• Provide onsite desktop support and troubleshoot hardware and software issues.
• Perform Windows operating system installations, upgrades, and re-imaging.
• Diagnose and resolve issues related to desktops, laptops, printers, and peripherals.
• Perform basic network troubleshooting in LAN/WAN environments.
• Configure and troubleshoot routers, switches, and other network devices.
• Respond to service requests promptly while maintaining a high level of customer satisfaction.
• Document all support activities, troubleshooting steps, and resolutions accurately.
• Collaborate with internal teams and client stakeholders to ensure smooth service delivery.

Requirements

• Minimum 4 years of experience in IT support, desktop support, or field services.
• Strong hands‑on experience in desktop hardware and software troubleshooting.
• Good understanding of networking concepts, including LAN, WAN, routers, and switches.
• Experience with operating system deployment, imaging, and break-fix support.
• Excellent communication and customer service skills.

Why Join EIL Global?

Work with leading enterprise clients across various industries.

Opportunity to gain exposure to diverse IT infrastructure projects.