IT Support Engineer

EIL Global; Kakori; On-site; INR 1,107,000 - 2,214,000; Part time

Benefits offered by this job

Flexible on-call/freelance

Work with enterprise clients

Per-assignment compensation

Job summary

EIL Global is seeking an EUC Onsite Support Engineer (EUC/Desktop/Network) on a Dispatch/Freelance basis across Lucknow and Ghaziabad, Uttar Pradesh. This is not a full-time role.

The role focuses on hands-on desktop support, OS configuration, software troubleshooting, and user assistance at multiple site locations. Travel to customer sites is required, with flexible freelance opportunities and per-assignment compensation.

Qualifications

• 4+ years of EUC/Desktop Support experience.
• Good knowledge of Windows 10/11 and Microsoft Office.
• Basic knowledge of computer hardware and networking.
• Good communication and customer service skills.
• Ability to travel to customer sites.
• Experience with ticketing tools is an advantage.

Responsibilities

• Provide onsite support for desktops and laptops.
• Install and configure Windows operating systems.
• Install and troubleshoot software applications.
• Set up and replace desktops, laptops, monitors, keyboards, and other peripherals.
• Troubleshoot hardware and software issues.
• Support printers and scanners.
• Help users with Microsoft Office and Outlook issues.
• Perform IMAC activities (Install, Move, Add, and Change).
• Replace hardware components such as RAM, SSDs, keyboards, and batteries.
• Support user login and password issues.
• Coordinate with remote support teams when required.
• Update service tickets and submit site visit reports.

Skills

EUC/Desktop Support

Windows OS

Microsoft Office

Networking basics

Customer service

Ticketing tools

Job description

Greetings from EIL Global!

We have an opening for an EUC Onsite Support Engineer (EUC / Desktop / Network) on a Dispatch/Freelance basis across multiple locations in Lucknow/Ghaziabad, Uttar Pradesh.

This is not a full-time role.

Job Responsibilities

• Provide onsite support for desktops and laptops.
• Install and configure Windows operating systems.
• Install and troubleshoot software applications.
• Set up and replace desktops, laptops, monitors, keyboards, and other peripherals.
• Troubleshoot hardware and software issues.
• Support printers and scanners.
• Help users with Microsoft Office and Outlook issues.
• Perform IMAC activities (Install, Move, Add, and Change).
• Replace hardware components such as RAM, SSDs, keyboards, and batteries.
• Support user login and password issues.
• Coordinate with remote support teams when required.
• Update service tickets and submit site visit reports.

Basic Network Knowledge

• Basic understanding of IP Address, DHCP, DNS, and Subnet Mask.
• Connect devices to wired and wireless networks.
• Perform basic network troubleshooting.
• Test and replace Ethernet cables.
• Identify network port issues and coordinate with the network team.
• Basic knowledge of switches and routers.

Requirements

• 4+ years of EUC/Desktop Support experience.
• Good knowledge of Windows 10/11 and Microsoft Office.
• Basic knowledge of computer hardware and networking.
• Good communication and customer service skills.
• Ability to travel to customer sites.
• Experience with ticketing tools is an advantage.

Why Join EIL Global?

• Flexible on-call/freelance opportunities.
• Work with leading enterprise clients across various industries.
• Competitive compensation on a per-assignment basis.
• Opportunity to gain exposure to diverse IT infrastructure projects.