EUC Support Engineer

preferable.ai; Bengaluru; On-site; INR 350,000 - 490,000; Full time

Job summary

EIL Global in New Delhi area seeks engineers for on-site IT support for desktops and laptops, including Windows OS installation and software troubleshooting. This role covers hardware replacements, user assistance, and coordination with remote teams to ensure seamless client support.

Applicants should have 3+ years of EUC/Desktop Support, strong communication, and willingness to travel to customer sites. A background verification will follow the interview process.

Qualifications

• 3+ years of EUC/Desktop Support experience.
• Good knowledge of Windows 10/11 and Microsoft Office.
• Basic knowledge of computer hardware and networking.
• Good communication and customer service skills.
• Ability to travel to customer sites.
• Experience with ticketing tools is an advantage.
• EIL Global will conduct an internal technical screening.
• Candidates who clear the interview must complete a background verification.

Responsibilities

• Provide onsite support for desktops and laptops.
• Install and configure Windows operating systems.
• Install and troubleshoot software applications.
• Set up and replace desktops, laptops, monitors, keyboards, and other peripherals.
• Troubleshoot hardware and software issues.
• Support printers and scanners.
• Help users with Microsoft Office and Outlook issues.
• Perform IMAC activities (Install, Move, Add, and Change).
• Replace hardware components such as RAM, SSDs, keyboards, and batteries.
• Support user login and password issues.
• Coordinate with remote support teams when required.
• Update service tickets and submit site visit reports.

Skills

EUC/Desktop Support

Windows 10/11

Customer service

Onsite support

Hardware troubleshooting

Tools

Ticketing tools

Remote support tools

Job description

We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. Currently, we are looking for partners/engineers for onsite support services in and around to assist our clients.

Service Type

Global Onsite & Dispatch Support/ On call basis

Supplier Type

Managed Services / Field Support Provider

Exp

4+yrs

Location

Okhla Industrial Area, New Delhi

Job Description

• Provide onsite support for desktops and laptops.
• Install and configure Windows operating systems.
• Install and troubleshoot software applications.
• Set up and replace desktops, laptops, monitors, keyboards, and other peripherals.
• Troubleshoot hardware and software issues.
• Support printers and scanners.
• Help users with Microsoft Office and Outlook issues.
• Perform IMAC activities (Install, Move, Add, and Change).
• Replace hardware components such as RAM, SSDs, keyboards, and batteries.
• Support user login and password issues.
• Coordinate with remote support teams when required.
• Update service tickets and submit site visit reports.

Basic Network Knowledge

• Basic understanding of IP Address, DHCP, DNS, and Subnet Mask.
• Connect devices to wired and wireless networks.
• Perform basic network troubleshooting.
• Test and replace Ethernet cables.
• Identify network port issues and coordinate with the network team.
• Basic knowledge of switches and routers.

Requirements

• 3+ years of EUC/Desktop Support experience.
• Good knowledge of Windows 10/11 and Microsoft Office.
• Basic knowledge of computer hardware and networking.
• Good communication and customer service skills.
• Ability to travel to customer sites.
• Experience with ticketing tools is an advantage.
• EIL Global will conduct an internal technical screening.
• Candidates who clear the interview must complete a background verification, including: