EUC Onsite Support Engineer

preferable.ai; Mumbai; On-site; INR 360,000 - 600,000; Part time

Benefits offered by this job

Flexible on-call

Freelance opportunities

Enterprise clients

Diverse IT projects

Job summary

EIL Global invites experienced EUC/Desktop Support professionals to join our on-site team in Mumbai. The role focuses on end-user hardware, software, and incident resolution across customer sites, with an emphasis on rapid response and quality service.

Candidates must have 4+ years in EUC/Desktop Support, strong Windows 10/11 and Office skills, and a willingness to travel. This is a freelance/assignment-based position with competitive per-assignment compensation.

Qualifications

• 4+ years of EUC/Desktop Support experience.
• Proficient in Windows 10/11 and Microsoft Office.
• Basic hardware and networking knowledge.
• Strong communication and customer service skills.
• Willingness to travel to customer sites.
• Experience with ticketing tools is an advantage.

Responsibilities

• Provide onsite support for desktops and laptops.
• Install and configure Windows operating systems.
• Install and troubleshoot software applications.
• Set up and replace desktops, laptops, monitors, keyboards, and other peripherals.
• Troubleshoot hardware and software issues.
• Support printers and scanners.
• Help users with Microsoft Office and Outlook issues.
• Perform IMAC activities.
• Replace hardware components such as RAM, SSDs, keyboards, and batteries.
• Support user login and password issues.
• Coordinate with remote support teams when required.
• Update service tickets and submit site visit reports.

Skills

EUC/Desktop Support

Windows 10/11

Microsoft Office

Customer service

Travel to customer sites

Ticketing tools

Tools

Ticketing systems

Job description

Mumbai, Maharashtra, India, India | Posted on 08/28/2026

This is not a full-time role.

Job Responsibilities

• Provide onsite support for desktops and laptops.
• Install and configure Windows operating systems.
• Install and troubleshoot software applications.
• Set up and replace desktops, laptops, monitors, keyboards, and other peripherals.
• Troubleshoot hardware and software issues.
• Support printers and scanners.
• Help users with Microsoft Office and Outlook issues.
• Perform IMAC activities (Install, Move, Add, and Change).
• Replace hardware components such as RAM, SSDs, keyboards, and batteries.
• Support user login and password issues.
• Coordinate with remote support teams when required.
• Update service tickets and submit site visit reports.

Basic Network Knowledge

• Basic understanding of IP Address, DHCP, DNS, and Subnet Mask.
• Connect devices to wired and wireless networks.
• Perform basic network troubleshooting.
• Test and replace Ethernet cables.
• Identify network port issues and coordinate with the network team.
• Basic knowledge of switches and routers.

Requirements

• 4+ years of EUC/Desktop Support experience.
• Good knowledge of Windows 10/11 and Microsoft Office.
• Basic knowledge of computer hardware and networking.
• Good communication and customer service skills.
• Ability to travel to customer sites.
• Experience with ticketing tools is an advantage.

Why Join EIL Global?

• Flexible on-call/freelance opportunities.
• Work with leading enterprise clients across various industries.
• Competitive compensation on a per-assignment basis.
• Opportunity to gain exposure to diverse IT infrastructure projects.