Desktop Support Engineer

Digitide; India; On-site; INR 350,000 - 650,000; Full time

Job summary

Digitide in India is seeking a capable IT Support Technician to maintain and troubleshoot the organization's computer systems, hardware, and software across global locations. You will handle user issues, configure peripherals, and ensure smooth daily IT operations.

Responsibilities include managing networks, security, and delivering hands-on and remote user support, with focus on reliability and customer experience.

Qualifications

• Graduate

Responsibilities

• Hardware & Software: Install, configure, and repair desktops, laptops, printers, and mobile devices.
• Network & Security: Manage Active Directory, DNS, DHCP, VPNs, and ensure endpoint security.
• Ticket Management: Resolve or escalate IT issues via ITIL and update ticketing systems.
• User Support: Provide remote and hands-on support with new user orientation and training.

Education

Graduate

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

manages, troubleshoots, and maintains an organization's computer systems, hardware, and software . They ensure seamless daily IT operations by handling user issues, configuring peripherals, and managing network connectivity, acting as the primary technical point of contact for employees. [ 1 , 2 , 3 ]

Responsibilities

• Hardware & Software: Install, configure, and repair desktops, laptops, printers, and mobile devices. Troubleshoot operating systems (Windows, macOS, Linux) and business applications.
• Network & Security: Manage Active Directory, DNS, DHCP, VPNs, and ensure antivirus and security protocols are active on all endpoints.
• Ticket Management: Resolve or escal ate IT issues through service management frameworks like ITIL and update ticketing systems.
• User Support: Deliver both remote and hands-on assistance, providing new user orientation and ongoing system training

Qualifications

Graduate

Job Info

• Job Identification 266052