Associate Engineer

Digitide Solutions Limited; Gurugram District; On-site; INR 320,000 - 520,000; Full time

Job summary

Digitide Solutions Limited invites applications for a Desktop and Service Helpdesk profile, a frontline IT role serving as the single point of contact for technical issues. You will provide remote and on-site support for hardware, software, network connectivity, and user accounts to keep operations running smoothly.

Responsibilities include incident management, hardware and systems support, remote troubleshooting using tools like AnyDesk and TeamViewer, ticket logging with ServiceNow or Jira,

Qualifications

• Graduate degree or equivalent is required.
• Experience in desktop and service helpdesk support.
• Familiarity with ITSM ticketing systems.
• Ability to provide remote and on-site IT support.

Responsibilities

• Incident Management: first point of contact (Level 1/2) for troubleshooting software issues, account lockouts, and network problems.
• Hardware & Systems Support: install, configure, and repair desktops, laptops, printers and peripherals.
• Remote Troubleshooting: use AnyDesk, MS Remote Desktop, TeamViewer to resolve issues remotely.
• Ticket Management: log, prioritize, and track IT requests using ITSM systems (ServiceNow, Jira, BMC Remedy).
• User Provisioning: manage user accounts via Active Directory and Microsoft 365.

Skills

IT support

Remote troubleshooting

Desktop hardware

Microsoft 365

Active Directory

ITSM

ServiceNow

Jira

TeamViewer

AnyDesk

Education

Graduate

Tools

ServiceNow

Jira

BMC Remedy

Active Directory

Microsoft 365

MS Remote Desktop

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

A Desktop and Service Helpdesk profile is a frontline IT role that acts as the single point of contact for employees or clients experiencing technical issues . Professionals in this role ensure smooth business operations by providing remote and on-site support for hardware, software, network connectivity, and user accounts

Responsibilities

Incident Management: Serve as the first point of contact (Level 1 and Level 2) for troubleshooting software errors, account lockouts, and network issues

Hardware & Systems Support: Install, configure, and repair desktop computers, laptops, printers, and peripheral devices

Remote Troubleshooting: Utilize remote desktop tools (e.g., AnyDesk, MS Remote Desktop, TeamViewer) to resolve client issues without being on-site

Ticket Management: Log, prioritize, and track all IT requests using ITSM ticketing systems (e.g., ServiceNow, Jira, BMC Remedy) while adhering to Service Level Agreements (SLAs).

User Provisioning: Create, modify, and manage user accounts and access rights via Active Directory and Microsoft 365

Qualifications

Graduate

Job Info

• Job Identification 266601